Part-time Front Desk Assistant - Flagstaff, United States - Northern Arizona University

Northern Arizona University

Verified Company

Flagstaff, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is an onsite position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
This position requires availability during open office hours 8:00 a.m. to 5:00 p.m.

Administrative Support - 25%

Use the NAU Peoplesoft and Salesforce databases to access information.
Support receipt, scanning, filing, and checkout of important documents accurately and dependably.
Maintain document filing system, student electronic files, and archives.
Greet and assist visitors to Center for International Education.
Answer CIE phone line for all divisions, manage visitor checkin, and support student appointment scheduling.
Coordinate dropin advising hours.
Process cash and credit card payment for passport photos and processing.
May guide and train student employees on: scheduling, workflow, prioritizing workloads, setting appropriate deadlines, and reviewing work for quality.
May lead work of student employees providing support work at the ISSS Front Desk.

Student Services - 25%

Provide information to international students regarding ISSS programs and services.
Provide appointment scheduling and information about Education Abroad and Interdisciplinary Global Programs.
Maintain digital signage in the Blome lobby and physical brochure displays.

Social Media, Programming and Communications - 25%

Develop and share social media content.
Create flyers, posters, newsletter and develop means to share content/information.
May be asked to work with the International Club or the iFriends program.
Assist with logístical aspects of iFriends event programming and events throughout the year as needed.

Special Projects - 20%

Keep Front Desk, first floor and ISSS work area clean and organized.
Maintain office supplies for first floor offices.
Work on special projects with ISSS staff as assigned (design and prepare info packets, distribute flyers, filing, etc).
Complete NAU mandatory trainings and follow guidelines.

Other - 5%

Other duties as assigned.

Minimum Qualifications

High school degree, and
12 years of previous administrative work or volunteer experience; or
Any combination of relevant education and experience may be substituted for the educational requirement on a yearforyear basis.

Preferred Qualifications

Experience living or studying in another country.
Experience working in an administrative role.

Knowledge, Skills, & Abilities
Knowledge

Knowledge or interest in learning about other cultures.

Skills:

Excellent customer service and interpersonal skills; polite, professional, and follows established procedures and policies.
Strong verbal and written communication skills.
Skilled in interacting with people from diverse backgrounds who have varying English language abilities; additional language ability a plus.
Strong organizational skills and attention to detail.

Abilities

Ability to prioritize and multitask and maintain a professional attitude in a fastpaced, everchanging office.
Ability to organize and facilitate educational, cultural, and social events that enhance international students' transition to NAU campus and Flagstaff Community.

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment.

You may also be required to complete a fingerprint background check.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act.

The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus.

In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing.

This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at or by visiting the department at 525 E.

Pine Knoll Drive in Flagstaff.

Salary
**FLSA St