- Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current; Update any changes and input information into EHS.
- Notify the dentist on duty of any emergency walk-in patients to facilitate patient being triaged timely.
- Scheduling of patient appointments in EHS patient management system (walk-ins, scheduled appointments, call-ins, etc.) according to protocol.
- Confirm patient appointments with phone call.
- Verify dental insurance prior to patient appointments.
- Posting dental insurance claims
- Scan patient IDs, social security card, demographic information, insurance card, medical history, referral information, and medical clearance correspondence into patient management system
- Arranging referrals to dental specialists
- Arranging shipment of Dental lab cases.
- Cross train with other front desk support staff to ensure the department's routines are not backlogged or interrupted.
- Maintain daily patient sign-in log
- Other job duties as assigned by the Dental Office Manager or CDO.
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Dental Patient Support Specialist - Avondale, United States - JCHCC dba Inclusivcare
4 weeks ago
Description
GENERAL SUMMARY OF DUTIES: General patient support, front desk and general office duties (answering phones, faxing, scanning, filing), and manage scheduling of patients; accepts patient payments and generates daily deposit reports; performs data entry.SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
Answer and route incoming calls, as appropriate; Take messages when necessary.
EDUCATION/EXPERIENCE: High School graduate with at least one (1) year of office experience in dealing with the public; pleasant telephone etiquette; ability to deal tactfully and effectively with patients; must be computer literate.
LANGUAGE SKILLS: Ability to read, write, speak and comprehend written documents fluently.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All candidates will be required to submit to a criminal background check and screening as part of pre-employment.
PHYSICAL DEMANDS:
The physical requirement and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, with proper medical documentation/clearance, if applicable.
While performing the duties of this job, the employee is regularly required to sit; use hand to finger; handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIORNMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This job description includes the major duties and responsibilities of the job but is not inclusive of every task inherent in the job. In addition, it may be occasionally necessary for employees to be assigned tasks not specifically covered by their permanent assignment. Employees will be expected to comply with reasonable requests from their supervisor.
