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    Bilingual IT Support Specialist I - New Orleans, United States - Bellwether Technology

    Bellwether Technology
    Bellwether Technology New Orleans, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary:

    Bellwether is an established IT consulting company located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the "Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.

    The Bilingual Support Analyst (Spanish/English) will be the first point of contact for all IT issues for our customers. The Analyst will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base.

    Primary responsibilities include, but are not limited to:

    • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
    • Assist with defining and documenting knowledge base articles
    • Will escalate problems to the next level of support when necessary
    • Consistently meet or exceed required performance criteria

    Requirements:

    • Fluency in both English and Spanish (reading, writing, speaking)
    • Minimum of two (2) years supporting end-users in a tech support environment
    • Sound judgment and decision making skills
    • Must be process and procedure-oriented
    • Strong technical skills (Windows, PC, etc.)
    • Strong written and oral communication skills
    • Must be a team player, be self-motivated, organized, detail-oriented and able to handle changing priorities
    • Must have flexibility in scheduling to meet changing call volume levels
    • Attendance and schedule adherence are requirements of this position

    This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual work environment. Company-sponsored employee events. Health, Vision and Dental insurance benefits, 401k with company matching, paid vacation and holidays, certification & mileage reimbursement. Competitive compensation.

    If you are interested in working in a fast-paced, challenging work environment please submit an application. Thanks

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