Desktop Support Technician - New Galilee - Kforce

    Kforce
    Kforce New Galilee

    1 day ago

    Description


    Kforce is working with a client in New Galilee, PA that is seeking a Desktop Support Technician to deliver hands-on and remote Tier 1-2 technical support in a Microsoft 365-first environment.

    This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.


    Responsibilities:

    • End User Support: Provide Tier 1-2 end user support in person, by phone, and remotely; Manage, prioritize, document, and escalate tickets while delivering professional, customer-focused service
    • Microsoft 365 Support: Support Microsoft 365 applications including Outlook/Exchange Online, SharePoint/OneDrive, and Microsoft Teams, addressing authentication, connectivity, sync, permissions, and client/device issues; Assist with file access and the ongoing M365 transformation
    • Device Provisioning &

    Endpoint Management:
    Provision, configure, and deploy Windows devices using Intune and Windows Autopilot, including enrollment, policies, application deployment, Autopilot registration, troubleshooting provisioning or installation issues, and iOS device support
    • Identity &

    Access Support:
    Support user authentication and access including Windows Hello for Business, MFA issues, and basic account troubleshooting while adhering to escalation paths and security boundaries
    • Workstation Lifecycle &

    Hardware Support:
    Perform workstation lifecycle support including hardware setup, break/fix troubleshooting, repair coordination, inventory tracking, lifecycle planning, replacements, and asset movements
    • Documentation &

    Knowledge Management:
    Create and maintain knowledge base articles and standardized documentation to promote consistency and reduce ticket volume
    • Field &

    Jobsite Support:
    Provide occasional jobsite and field office support including network, peripheral, conference room/AV troubleshooting, and equipment transport
    • Associate's degree or higher in an IT-related field (or equivalent work experience) 3-5 years of experience in desktop support, help desk, or End User Computing (EUC) roles
    • Working knowledge of Microsoft 365 (especially Outlook/Exchange Online and SharePoint/OneDrive), Microsoft Intune device enrollment, configuration, and application deployment basics, and Windows Autopilot provisioning concepts and troubleshooting
    • Strong troubleshooting skills with Windows 10/11, Microsoft 365 applications, and common endpoint hardware including laptops, docks, monitors, and printers
    • Excellent customer service, communication, and documentation skills
    • Ability to manage multiple tickets and tasks with strong follow-through in a dynamic environment
    • Industry-related certifications preferred, such as CompTIA A+, Network+, Microsoft certifications, or similar

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