Desktop Support Technician - New Castle

Only for registered members New Castle, United States

2 days ago

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Job summary

We are seeking a customer-focused Desktop Support Technician to deliver hands-on and remote Tier 1-2 technical support in a Microsoft 365-first environment.

This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive,
and modern endpoint management using Microsoft Intune and Windows Autopilot.

Responsibilities

  • Provide Tier 1-2 end user support in person, by phone, and remotely.
  • Manage incidents and service requests through the ticketing system; prioritize,
    document, ,and escalate issues as appropriate.

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