Customer Advocate - Apex

Only for registered members Apex, United States

2 days ago

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Job summary

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails,
this organized and energetic professional delivers a memorable experience during every interaction.

Responsibilities

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues,
  • Keep all the moving parts running smoothly by confirming

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