Customer Experience Advocate I - El Cajon

Only for registered members El Cajon, United States

1 week ago

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Job summary

The Customer Experience Advocate I interacts directly with potential, new and existing customers to provide a quality experience in every step of the customer's journey.

Responsibilities

  • Respond to and process all customer calls in a prompt and professional manner.
  • Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
  • Acknowledge and resolve customer concerns; promptly escalate complaints when needed.

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