Customer Experience Advocate I - El Cajon
1 week ago

Job summary
The Customer Experience Advocate I interacts directly with potential, new and existing customers to provide a quality experience in every step of the customer's journey.Responsibilities
- Respond to and process all customer calls in a prompt and professional manner.
- Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
- Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
Job description
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