Director, Facilities Management, Us Southeast - Phoenix, United States - Amex

Amex

Verified Company

Phoenix, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

You Lead the Way. We've Got Your Back.**With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About GREWE

Global Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally.

GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries.

Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, and airport lounges. The sites may be owned, leased, or be occupied through a serviced space arrangement.

Amex treats Real Estate as a company asset, centrally managed, decisioned and budgeted at the highest segment results P&L.

GREWE has global financial responsibility for Real Estate and is part of the broader global business services (GBS) organization which delivers critical shared services to colleagues across the entire enterprise.

We work in close collaboration with stakeholders in Colleague Experience Group (CEG), American Express Technology (AET), Global Security (GS) as well as rely extensively on our network of vendor partners to deliver a safe, productive, and desirable work environment for all the Amex business units and users that work in our offices.

GREWE Goals
GREWE seeks to be a proactive and flexible enterprise function supporting Amex growth and colleague experience.

The entire team is focused on delivering against the following common goals that are linked to specific initiatives and metrics across different regions and functions within the team:

Proactively enable long term enterprise growth and profitability.
Be the workplace of choice in all markets and across all functions.
Continuously improve delivery efficiency, flexibility, and speed
Build and manage the best team as one GREWE (including our vendor partners)
Consistently manage compliance, fiscal performance, risk, and safety globally

Amex Americas Operations

Americas is the largest region in terms of company headcount with over 30,000 colleagues and contractors, accounting for over 50% of the global real estate footprint and cost basis.

Most of this staff is housed in major facilities located in New York City (HQ), Phoenix, Sunrise FL, Mexico City, Salt Lake City and Toronto.

Many of these facilities support multiple critical global functions operating on a 24x7 basis. Additionally, there are multiple smaller offices and airport lounges in major cities.

GREWE supports a full-service 24x7 operation in Americas. Over 60% of the space is owned with full responsibility for all site, building and amenity service operations.

Specific functions include:

Hard Services:

Facilities Management
Janitorial
Moves/ Adds / Changes
Repairs and maintenance

Soft Services:

Dining Services Food and Beverage
Fitness
Mail
Meeting / Training
Reception
Colleague communities

Additionally, GREWE is also responsible for the delivery of capital projects and leasing transactions that are necessary to support the continued growth of Amex businesses in Americas.

Reporting to the Vice President - NA/LAC Operations and Global Design and Construction leader, the Director, Facilities Management U.S.

West, Southeast & Latin America will be responsible for building & facility management services, engineering, FM projects, contract governance and vendor management, including the development, monitoring, and performance management of SLAs/KPIs within the defined locations (Building, country/countries and region).

The Director and team will be a key stakeholder within all aspects of the real estate management lifecycle for the facilities that American Express employees occupy or will occupy (new Sites) across the West, Southeast and Latin America region.

To ensure seamless delivery of the workplace experience s/he collaborates closely with other regional and global GREWE functions (transaction management, design and construction, workplace services, etc.), CEG (medical, benefits, etc.)

, Global