Resettlement Manager - Moline, United States - World Relief

World Relief

Verified Company

Moline, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***: Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

The Resettlement Manager oversees the Resettlement Department in Rock Island County, IL and provides strategic support and vision for the Reception & Placement, Matching Grant, and Refugee Support Services programs.

This position is key to the vision of welcoming and promoting integration of refugees and immigrants in the community. This position oversees a team of caseworkers and routine monitoring of cases to ensure full compliance with grant guidelines.

Role & Responsibilities:

- _ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Staff Supervision
Hire, onboard, train, supervise, and evaluate team members
Provide leadership to the resettlement team by holding oneonone meetings with all direct reports, delegating duties and responsibilities, providing consistent and ongoing feedback and communication, and mentoring and coaching team members, supporting their professional development
Implement and document annual and ongoing training plans per Home Office, PRM, and ORR requirements
Engage direct reports in annual performance management cycle including goal setting, quarterly progress checkins, and annual performance evaluations
Address performance concerns proactively and manage disciplinary action as needed
Offer mentorship and support to the resettlement caseworkers to enhance their ability to deliver highquality services, effectively respond to client needs, and fulfill program requirements
Program Development and Management
Support the resettlement team in developing and delivering highquality strengthsbased casework and ensure timely, proactive core services
Oversee service implementation and improvement to ensure progress towards the R&P, MG, and RSS goals
Disseminate information that comes from the Home office, PRM, and ORR, providing guidance and training to ensure that team members understand new policies and procedures
Collaborate with Finance Specialist for program financial needs and to ensure all client funds are tracked timely and appropriately
Collaborate with the Volunteer Coordinator to develop and maintain opportunities for WR volunteers to integrate with and support resettlement programming
Promote a clientcentered service approach that demonstrates respect for and empowers clients
Provide guidance to the team on client grievances and cases that require more support to meet heightened needs
Develop annual goals and projections and ensure monthly and quarterly client service targets are met in accordance with grant guidelines
Program Monitoring & Evaluation
Create and implement systems to ensure consistent and complete documentation of R&P, MG, and RSS services provided including case notes, service plans and assessments and data reported
Conduct regular quality assurance on case files, case notes, and reports in Dynamics and Salesforce

This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame.

Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

Knowledge, Skills, & Abilities:

Ability to coach, motivate, and encourage others to work effectively and pursue excellence
Highly selfmotivated with strong followthrough and ability to work independently
Adaptable and comfortable working in a fastpaced environment
Strong organizational skills and ability to maintain detailed, accurate records
Excellent problemsolving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately
Ability to manage multiple demands and deadlines with flexibility
Strong team player who demonstrates commitment and the ability to collaborate effectively across department and program areas
Demonstrates integrity, humility, positivity, and a willingness to learn
Prior experience working in refugee resettlement or related programs strongly preferred
Previous management experience preferred