PT Cashier - Arcata, United States - North Coast Co-op

Description

** PT Cashier - BU**

**Job Category****:** BU Arcata **Requisition Number****:** PTCAS001474 Showing 1 location **Job Details**

**Description**

**ESSENTIAL FUNCTIONS**

**Customer Experience**

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers

Greet and interact with customers at the register; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-ops customer service standards

Seek opportunities to exceed customer expectations and enhance the customer experience

Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers

Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations

Offer to bag each customers groceries and proactively offer carry out assistance; assist customers with unloading/loading items into carts/baskets as needed

Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed

**Department Operations**

Efficiently and accurately process customer transactions following proper procedures including but not limited to; use of tares, sales of alcoholic beverages, detection of counterfeit currency, use of PLUs and UPCs, entering correct department and prices, handling of all tenders and giving correct change

Follow all cash handing policies and procedures; understand and meet expectations of the Cashier Accountability Policy, found in the Cashier Manual

Maintain a working knowledge of all register functions and procedures and Front End operations

Accurately and efficiently balance cash drawer

Answer phones, routing calls to appropriate staff and taking messages as needed

Process/create store charges and special orders

Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass and spill clean-ups, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking

Ensure smooth customer flow; assist other cashiers in bagging and other duties as needed to reduce customer wait time

As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes in order to help new team members become proficient in specific areas and enable them to accomplish assigned tasks

Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department

Become familiar with the products we carry throughout all departments and where they are located throughout the store

Organize tasks efficiently, prioritize, maintain focus, and stay productive

Achieve established goals and expected results for the department

Develop knowledge of the Co-ops membership structure; be informed about benefits of membership and be able to explain them simply and efficiently; process new memberships

Regularly check mailbox and/or email for important company communications and review posted memos

Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested

Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned

**Sanitation & Safety**

Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations

Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics

Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

**REQUIRED COMPETENCIES**

Outstanding customer service skills, actively looks for ways to help customers

Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener

Strong attention to detail, time management, and organizational skills

Ability to work on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment

Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines

Works well independently but able to work closely and cooperatively with others

Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives

Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner

Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed

Can accept feedback openly without defensiveness

Accepts direction willingly and follows through with delegated tasks

Willing to accept and adapt to change

Analytical ability and proficiency in math

Knowledge of the natural foods industry

Maintain positive relationships with outside professionals and vendors

Maintain confidentiality

Ability to operate all equipment necessary to perform the job

**WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS**

**Physical Requirements**

Stand and walk for extended periods of time

Bend and stoop to grasp objects and climb ladders

Bend and twist neck and waist, reach above and below shoulders and squat

Bend and lift loads, not to exceed 75 pounds

Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

**Work Environment**

Fast paced retail floor and environment. At times may work with or near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to; computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.

**Customary Work Schedule**

This position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality. Anything less places a hardship on other employees and store operations. Therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures.

NOTE: **PT schedule is 32 to 39 hrs/wk**

***IMPORTANT DISCLAIMER NOTICE:*** *The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.*

***EEO STATEMENT:*** *North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*