Customer Service Representative - Anaheim, United States - Lobel Financial

Lobel Financial

Verified Company

Anaheim, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability.

If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

Basic Responsibilities

Ability to think fast, find answers, and respond to customer issues, in a polite, empathic, and professional voice and manner
Create a positive customer experience by assessing the customer's needs and providing correct answers or troubleshooting paths
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Record, organize and file customer interactions and profile/account changes

Requirements & Qualifications

High school degree or equivalent
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customerfocused for positive customer experience and resolution
Bilingual Spanish/ English preferred

Company Benefits