Customer Service Advisor - Durham, United States - NC Farm Bureau

    NC Farm Bureau
    NC Farm Bureau Durham, United States

    1 month ago

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    Description


    We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

    We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started


    Responsibilities


    • Work closely with the sales lead to stay up-to-date on service and product knowledge
    • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
    • Create records of customer interactions and follow up to ensure all questions have been answered
    • Keep track of customer accounts and make updates with new account information as necessary
    • Communicate frequent customer suggestions to the team to troubleshoot

    Qualifications


    • Excellent active listening, interpersonal, and communication skills
    • High school graduate, G.E.D. recipient, or equivalent
    • Previous work in a customer-facing position