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- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Create records of customer interactions and follow up to ensure all questions have been answered
- Keep track of customer accounts and make updates with new account information as necessary
- Communicate frequent customer suggestions to the team to troubleshoot
- Excellent active listening, interpersonal, and communication skills
- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
Customer Service Advisor - Durham, United States - NC Farm Bureau
Description
We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
Responsibilities
Qualifications