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Service Advisor Automotive - Durham, United States - Sport Durst Automotive Group
Description
Job DescriptionService Advisors Needed - Start the Rewarding Career You've Been Looking For and Apply Today
At Sport Durst Automotive of Durham, we're always seeking experienced, self-motivated individuals to join our team and support our multi-franchise service department's continued growth and personnel needs.
If you're looking for a career opportunity with a company that offers you both personal and business growth and you're motivated to succeed, then Sport Durst Automotive is your place.
Stop looking and take a few minutes to apply with us today.
The Sport Durst Group is a family-owned business that strives to maintain employee longevity by providing our employees with a positive, diverse workplace atmosphere and culture.
Our strong support staff is trained and committed to personally empower our employees with the knowledge and tools they need to achieve personal and business goals while building a long-lasting, rewarding career.
Our ultimate goal is to ensure that every employee of the Sport Durst Automotive family is provided the opportunity to succeed.
We encourage you to go ahead and make that career decision to join us in this venture to maintain our status as one of the BEST employers in the area.
Sport Durst Automotive is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
For the health safety of all our valuable team members and customers, Sport Durst Automotive Group uses a licensed professional company to regularly sanitize all workspaces, customer waiting areas, showrooms, and service areas.
In addition to providing our employees with the utmost, up-to-date, competitive pay, we provide our employees with many added benefits and perks.
Vision Plan
Dental Plan
Short Term Disability
$25,000 Employee Life Policy provided by Employer
Long Term Disability provided by Employer
401-K Plan with Employer Match
HSA Healthcare Plan
FSA Health and Childcare Plan
We Promote Within the Company
Flexible Work Schedule
Paid Training
Paid Vacation
Discounts on products and services
Employee Birthday Recognition
Etc.
Service Advisors Requirements and Responsibilities
Our service advisors primary responsibility is to function as a liaison between the service staff and customers.
They work closely with technicians to determine the repairs needed and explain pricing and reasoning for the repairs with the customers.
Bring a positive, ambitious attitude to work each day
Strong interpersonal skills with the ability to communicate effectively with a diversity of individuals on the phone or electronically.
Professional appearance and hygiene
Knowledge of the business and service/repair processes.
Ability to listen and identify customer's needs and explain the manufacturer's or warranty company's protocols.
Maintaining and developing relationships with customers from point of drop-off until service work is completed.
Providing customers informative, up-to-date repair status and provide a detailed explanation of additional service repairs needed.
Provides a complete and accurate cost estimate for labor and parts.
Strong organizational skills a must in order to maintain and have updated vehicle repairs information at all times.
Commitment to excellence and high standards
Works with integrity and ethically and upholds company/organization values.
Follow company policies and procedures.
Supports team members, company goals, and respects diversity.
Can manage difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
Must have a valid driver's license and obtain a good driving record during employment.
Company Description:
Sport Durst Automotive Group
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