- Coordinate and assist in the day-to-day activities of Nerivio Cares Customer Support.
- Answer and respond to incoming call center requests via phone/email/chat.
- Utilize Standard Responses to respond to requests, being able to escalate to the correct point of contact and/or department when necessary.
- Record all patient interactions in QuickBase Customer Feedback database.
- Creation of shipping labels, tracking, and documentation of US-based patient shipments for Device Recycling Program and Special Request equipment
- 2+ years of customer-facing service or support
- Working knowledge of medical terminology and familiarity of pharmacy/medical insurance and claims process.
• - Proficient skills in Microsoft Office (Excel, Word, Outlook, SharePoint) and using cloud-based software solutions (i.e. Intercom, Zendesk, JIRA, QuickBase).
- Strong organization, multitasking, time management, and problem-solving skills
- Strong abilities to adhere to all Standard Operating Procedures (SOPs) and email communications with excellent writing skills and rapid responses.
- Innate ability to work in a team environment, collaborate accordingly and be able to handle stressful situations with ease.
- Ability to work in a team environment and employs professional communication skills (phone, chat, email, social media, conference calls, and face-to-face interaction)
- Listens carefully and communicates clearly with patients to ensure understanding of patient's request.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service while ensuring patient confidentiality, following all HIPAA guidelines.
- Must have a quiet environment to work, free from distractions.
- 2+ years' experience working in a pharmaceutical or healthcare organization preferred. Patient support experience is a plus.
- Technical background/experience with apps and devices - an advantage
- Bachelor's degree in healthcare-related discipline or work experience equivalent.
- Fully remote work experience
- Comprehensive medical, dental, and vision package, with other optional benefits
- 401K eligible
- Flexible PTO and Company Holidays
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Patient Services Associate - Bridgewater, United States - Theranica USA, Inc.
Description
Full-Time, Remote positionTheranica USA is based in Bridgewater, NJ. It is a wholly owned subsidiary of Theranica Bioelectronics, an Israeli bio-medical technology company devoted to developing and commercializing clinically effective, non-invasive, personal, and connected medical devices for the treatment and management of migraine. Theranica USA's first marketed medical device is Nerivio, a first-in-category, FDA-cleared medical device indicated for the acute treatment of migraine. For more information:
We are looking for a Nerivio Cares Representative to support the company's Patient Journey programs, reporting to the department manager, and working cross-functionally with other departments impacting the patient journey.
Main Responsibilities:
Salary Range: $20 - $27 hourly
Benefits:
