- Monday to Friday schedules, no weekend phone schedules.
- Site closed-Thanksgiving and Christmas Primary Duties & ResponsibilitiesDaily Duties:
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics.
- All other duties as assigned Required SkillsKnowledge, Skills, & Abilities:
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
- Knowledge of customer service principles and practices
- Teamwork - Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
- Customer Service Focus - Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Type 25-30 wpm
- Schedule Flexibility
- Detailed oriented
- Ability to professionally handle and resolve escalated issues
- Reliable and predictable attendance of your assigned shift
- Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying Required ExperienceEducation & Work Experience:
- High school diploma or equivalent.
- 1 year customer service experience in a similar role. (Preferred)
- Must remain in current role for at least 9 months Physical Requirements: Heavy computer and phone usage. Sitting 90% of the work day. Willingness to work shift work and overtime is required. Ability to work weekends (if/when required) Frequency - Rare.
Associated topics: agente de servicio al cliente, customer service associate, customer service representative, intern, rep, representante de servicio al cliente, representative, service representative, system support, telephone -
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Description
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