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    Manager, Quality Assurance - Detroit, United States - Ilitch

    Ilitch
    Ilitch Detroit, United States

    3 weeks ago

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    Description
    Build a Bigger, Better, Bolder Future

    Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you.

    Little Caesars is a company where our colleagues make an impact.

    Your Mission:
    In this role, you will lead and manage the quality assurance programs, policies and initiatives for company products.

    You will be responsible for developing inspection, testing and quality control procedures, design of quality training programs, investigation of customer complaint issues and facilitation of quality audits.

    Also, you will lead the quality assurance staff, including training food technologists in the lab procedures and auditing techniques.

    How You'll Make an Impact:

    • Create and implement updated policies, procedures and programs that ensure product safety and quality, including updating product specifications and issue changes.
    • Identifies and resolves supplier food safety and quality issues.
    • Provides technical support and acts in a liaison role with the quality control function to develop and ensure controls are developed, executed and maintained.
    • Manages critical food lines and implements new laboratory procedures and instrumentation and assist the International department with manufacturing and problem resolution.
    • Communicates with staff, other departments and suppliers with product specifications and program changes as appropriate.
    • Responsible for direct involvement in corporate product recalls and retrievals if required and maintains appropriate documentation. Administers mock recalls to distribution centers.
    • Coordinates samples from distribution centers, sanitation audits and lab testing.
    • Lead quality assurance staff, including coaching, development and required training.
    • Assists leadership in policy creation for vendors, vendor evaluation and audits
    • Maintains approved manufacturer list for regional vendors.
    • Performs other duties as requested by Supervisor.
    • May be responsible for management of others, including hiring and performance management.

    Who You Are:

    • Bachelor's degree in food science, Biology, Chemistry or related discipline.
    • Minimum of five (5) years quality assurance experience in the food industry and a total of seven (7) years total quality assurance experience.
    • Knowledge of the food industry manufacturing practices and familiar governmental regulations
    (Exclusively for Domestic:

    including OSHA lab standards and Good Manufacturing Practices as defined by the FDA.)

    • Ability to communicate effectively with franchisees, vendors and other departments, often communicating complex technical data to a variety of audiences.
    • Evidence of the ability to establish, document, update and track quality metrics, preferable through standardized and accepted process control procedures.
    • Experience in a previous position requiring accuracy, attention to detail and documentation of issues, resolutions and policy changes.
    • Excellent problem-solving and decision-making skills. Good interpersonal skills and ability to resolve conflicting points of view.
    • Demonstrated ability to manage multiple, complex projects and initiatives simultaneously with a results-oriented approach.
    • Computer proficiency (Microsoft Office, database, Internet and documentation software required.
    • Sensory abilities for product evaluation.
    • Ability to travel up to 30% of the time and to adhere to the company corporate travel policy.
    • HACCP certification and foodservice sanitation certification is preferred.
    • Preferred experience with lab analysis and testing on products used in the pizza business.

    Where You'll Work:

    • A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.
    • A colleague fitness center, work caf and an outdoor patio with grills.
    • Over 60 different meeting spaces to help promote a collaborative environment.
    All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
    Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer.

    All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

    This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

    PRIVACY POLICY
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