- Develop, enforce, and improve eCommerce operations policies including change management, user governance, data access control, and incident management.
- Ensure the eCommerce operations team follows the USA and international regulations, including Data Privacy, Sarbanes-Oxley Act, and the Americans with Disabilities Act (ADA).
- Communicate with business stakeholders, collect requirements, and collaborate with overseas developers to continuously improve our eCommerce systems.
- Monitor the health status of our eCommerce systems and email marketing campaign through analytics and key metrics. Immediately address any risks that impact our live operations.
- Hire and develop our new engineers.
- On-call for emergency operation issues.
- Use your passion, skills, and wisdom to bring our digital platforms to their full potential in the best customer experience and growth for our brands.
- Bachelor's degree
- Ten (10+) years of related experience in technical operations.
- Five (5+) years managing contractors or full-time employees.
- Five (5+) years in enforcing and improving software change management in live operations.
- Five (5+) years' experience in project management in system integration.
- Excellent communicator who explains technical details in nontechnical language.
- Solid understanding of cybersecurity.
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside the primary job description when necessary
- Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities
- Proficient with MS Office, Google Suite, and Jira
- Experience with a 24/7 support operation.
- A customer focus, a strong drive for results, and a collaborative team player
- Experience with Accessible Rich Internet Applications (ARIA) is a big plus.
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