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Forest Hills

    Case Manager - Forest Hills, MI, United States - HarmonyCares

    HarmonyCares
    HarmonyCares Forest Hills, MI, United States

    2 weeks ago

    Default job background
    Description
    HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

    Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

    Our Shared Vision - Every patient deserves access to quality healthcare.

    Our Values - The way we care is our legacy. Empower and support each other.

    Health, Dental, Vision, Disability & Life Insurance, and much more
    401K Retirement Plan (with company match)
    Tuition, Professional License and Certification Reimbursement
    Paid Time Off, Holidays and Volunteer Time
    Paid Orientation and Training
    Day Time Hours (no holidays/weekends)
    Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
    The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters.

    The Patient Care Coordinator is a member of the patient's care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction.

    Essential Duties and Responsibilities Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications
    Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach
    Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations
    Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review
    Required Knowledge, Skills and Experience Ability to react decisively and quickly in emergencies
    Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
    Ability to communicate effectively with patients and their family members, and facility staff
    Knowledge of basic principles, practices and techniques in primary healthcare
    Preferred Knowledge, Skills and Experience Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad
    Familiarity with Medicare and Medicaid insurances and programs

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