-
Support Services Specialist
2 weeks ago
City of Des Moines Washington Des Moines, United StatesThe Support Services Specialist will have the opportunity to make a direct impact on the quality of life of local citizens by providing professional services and sentencing alternatives. · Closing Date · Open Until Filled. First review of applications on May 7, 2024 · 2024 Salary ...
-
Litigation Support Specialist
1 week ago
Mitchell Martin Inc. Des Moines, United StatesLitigation & Bankruptcy Specialist · Contract to Hire · Location: Wayne, PA or Des Moines, IO - Hybrid 2 days onsite · As a Litigation & Bankruptcy Specialist, you will manage a portfolio to reduce non-performing assets and prevent write-offs. · Key duties include: · Developing ...
-
Machine Support Specialist
6 hours ago
Sage Ag Inc San Francisco, United States PermanentMachine Support Specialist Sage Ag Inc. is currently seeking hardworking, self-motivated, & detailed oriented individuals who are passionate about agriculture & machinery. Through this position, you will be working with a major agricultural machinery manufacturer providing suppor ...
-
community support specialist
3 weeks ago
UnityPoint Health Des Moines, IA , USA, United StatesTo provide or arrange for the provision of services necessary to enable consumers to live, work and recreate in the community environment. The Community Support Specialist shall assist consumers with monitoring mental health symptoms, transportation, supportive relationships, and ...
-
Community Support Specialist
4 days ago
UnityPoint Health Des Moines, United StatesOverview To provide or arrange for the provision of services necessary to enable consumers to live, work and recreate in the community environment. The Community Support Specialist shall assist consumers with monitoring mental health symptoms, transportation, supportive relations ...
-
Desktop Support Specialist
3 weeks ago
Strategic Staffing Solutions Des Moines, United StatesDesktop Deployment Technician openings · Location: Des Moines, IA - 100% on site · NOTE: Resources will need to travel to several locations.; Mileage reimbursement will be provided · Duration: 6 months, with possible extensions · Position may be required to provide after hour ...
-
IT Support Specialist
4 weeks ago
DART Des Moines, United StatesThe Des Moines Area Regional Transit Authority (DART) is seeking an IT Support Specialist to join our team. The IT Support Specialist assists end users in resolving hardware and software issues by fielding helpdesk requests, diagnosing problems, and performing troubleshooting act ...
-
IT Support Specialist
2 weeks ago
WITTERN GROUP INC Des Moines, United StatesThe Wittern Group companies provide a full range of innovative solutions for controlled dispensing equipment, vending machines, cashless systems, software and wireless communications. At The Wittern Group, you will be working alongside top talent with exceptional learning opportu ...
-
IT Support Specialist
3 weeks ago
The Waldinger Corporation Des Moines, United States· The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Support Specialist - Enterprise Applications to our team Administers new user setup and ongoing support for MFS (Penta Mobile) technicians. Provides daily su ...
-
IT Support Specialist
3 weeks ago
MITTERA Des Moines, United StatesSummary · The IT Support Specialist maintains computer equipment and services utilized by all employees and operations of the organization, providing technical support and ensuring the whole company runs smoothly. · Essential Responsibilities · Provide first-level support to s ...
-
IT Help Desk Support Specialist
2 weeks ago
The Waldinger Corporation Des Moines, United States· The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Help Desk Analyst to our team · We are looking for an enthusiastic person with strong computer and organizational skills The Help Desk Support Specialist pr ...
-
Support Services Specialist
2 weeks ago
City of Des Moines Washington Des Moines, United StatesThe Support Services Specialist will have the opportunity to make a direct impact on the quality of life of local citizens by providing professional services and sentencing alternatives. · Closing Date · Open Until Filled. First review of applications on May 7, 2024 · 2024 Salary ...
-
Desktop Support Specialist
2 weeks ago
Strategic Staffing Solutions Des Moines, United StatesDesktop Deployment Technician openings · Location: Des Moines, IA - 100% on site · NOTE: Resources will need to travel to several locations.; Mileage reimbursement will be provided · Duration: 6 months, with possible extensions · Position may be required to provide after hours an ...
-
Desktop Support Specialist
2 weeks ago
Strategic Staffing Solutions Des Moines, United StatesWe are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA Please read all of the following before applying. Please only local candidates to Iowa apply. · 7 months+ · W2 only, no c to c · M-F 8-5, on site in Des Moines, IA. No remo ...
-
Claims Support Specialist
1 week ago
Guideone Mutual Insurance Company West Des Moines, United StatesBe responsible for handling tasks within the Claims Support Team, including but not limited to: in-bound phone and e-mail inquiries, bulk billing, claims FNOL, and program claims. You will exemplify strong customer service orientation and the desire Support Specialist, Claims, Su ...
-
Technology Support Specialist
3 weeks ago
Park Avenue Christian Church Des Moines, United StatesWork with the Pastor and Administrative Assistant in creating and updating electronic communications and presentations used to keep our congregation and region aware of church activities and information. · ...
-
Research Support Specialist
2 weeks ago
Des Moines University Des Moines, United States**Research Support Specialist** · **Job no:** · **Work type:** FT · **Location:** Des Moines · **Categories:** Staff · Under the general direction of the Senior Director of Research Administration (SDRA), this position assists and supports research programs and research deve ...
-
Route Support Specialist
2 days ago
Atlantic Bottling Company Des Moines, United StatesPlays a key role in the sales process, supporting the teams efforts in making timely deliveries to various customer locations. Assist the Route Driver at customer sites unloading, moving product, filling shelves, and rotating stock. Excellent customer service skills are required, ...
-
Desktop Support Specialist
2 weeks ago
Strategic Staffing Solutions Des Moines, United StatesDesktop Deployment Technician openings · Location: Des Moines, IA - 100% on site · NOTE: Resources will need to travel to several locations.; Mileage reimbursement will be provided · Duration: 6 months, with possible extensions · Position may be required to provide after hour ...
-
Route Support Specialist
6 days ago
Atlantic Bottling Company Des Moines, United StatesJob Details Job Location Des Moines Branch - Des Moines, IA Description Plays a key role in the sales process, supporting the team's efforts in making timely deliveries to various customer locations. Assist the Route Driver at customer sites unloading, moving product, filling she ...
Flex GIS Support Specialist - Des Moines, United States - Motorola Solutions
Description
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
Department OverviewThe Centralized Managed and Support Operations - Software Enterprise (CMSO-SE) organization provides high quality support experiences for mission critical customers so they can accomplish their mission.
It focuses on this and partnering with engineering for resolution of tickets as well as improved knowledge sharing capacity for the Flex organization.
Job Description
The Support team is composed of team(s) of individuals supporting Motorola Solutions software and services to the Public Safety market.
The GIS Support Technician will strive to maintain the highest level of service for all customers; ensuring the appropriate and timely notification of network and maintenance statuses.
*Primary Responsibilities:Manage and work tickets escalated from the Support technicians and customers
Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise
Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Product Development and Problem Management for permanent resolution
Knowledge of and/or basic skills in: Microsoft Windows, Unix, Linux Server, and Desktop Operating Systems (Active Directory); Validating, troubleshooting, and characterizing reported application issues; ESRI ArcServer and ArkDesktop applications; Web servers; Virtualization Software; Network Services (DNS, IP, HOSTS, Routing)
Prior experience in:
Installing, configuring, and supporting software; answering customer questions on application usage and administration; creating and updating technical documentation; logging information into internal case tracking systems; and/or providing
Live Phone support for public safety customers; installing and configuring required 3rd party software packages; providing feedback to individual contributors
Excellent problem solving, troubleshooting, and customer service skills
Analytical, efficient, and thorough
Ability to remain calm and courteous under pressure and navigate tense situations
Possesses strong customer relation and interpersonal skills
Excellent verbal and written communication skills
Basic understanding of technical support centers
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc.
customers#LI-DB1
Basic Requirements
Bachelor's Degree in GIS or 2+ industry experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
T avel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our
U
SBenefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental and Family Leave
and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.