Iam Production Support Analyst-312 - Taylor, United States - Preston Hunter

Preston Hunter

Verified Company

Taylor, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

NO CORP TO CORP

MUST RESIDE IN THE TAYLOR, TEXAS AREA
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12 Month Contract to Hire:

- **W2 Employee Only

NO CORP to CORP**:

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Must be a TAYLOR, TEXAS resident-onsite as needed
:

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Starting range $58+/hr, DOE

Summary

This position is a senior level technical role that provides overall production support for the implementation and administration for the IAM system, built on the Oracle Identity Governance platform, IAM related interfaces, and other areas such as multifactor, identity access, and privilege access controls, and active directory.
Essential functions support and maintain ERCOT IAM technology solutions and services and ensure a high availability and secure authentication for these systems.
Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with ERCOT practices.
Manage and document operational functions in the IAM environment.
Requires excellent communication skills and the ability to interface across the organization with cross

- functional teams such as IT and business personnel.

Job Duties

Performs restorative and maintenance actions to deliver services and maintain SLAs
Escalates and resolves priority requests and issues as needed
Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.
Establishes strong working relationships with key staff members across the company
Participates in projects and maintains knowledge of current and emerging technologies
Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of ERCOT Operations
Conveys team goals effectively through strong written and verbal communication skills
Works on moderately complex issues where analysis of situations requires an indepth evaluation of variable factors
Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness
Available for 24x7 oncall support
Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
Serves as a Subject Matter Expert and provides guidance to junior team members
May schedule work, train, mentor, and coach other employees

Experience

Excellent knowledge of IAM domain platforms
Extensive knowledge and experience supporting IAM systems in the production environments
Excellent knowledge on Linux, Networking (TCP/IP), Information security
Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations
Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support
Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.
Understanding of ITIL framework
Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document, I9 Form, upon hire. Preston-Hunter, Inc. participates in E-Verify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Preston-Hunter, Inc. is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Preston-Hunter, Inc. can take any action against you, including terminating your employment. Preston-Hunter, Inc. can only use E-Verify once you have accepted a job offer and completed the Form I9._