Network Administrator - Southlake, United States - Mindlance

Mindlance Southlake, United States

1 week ago

Description

/Comment:

Position Overview & Purpose:
The Junior Network Administrator is the primary point of contact for Client's internal business and technology customers. The position participates in monitoring of network alerts, technical support on routine production issues and Incident ticket administration. The role ensures production systems environment operate reliably and efficiently.

This is a 24/7 mission critical operations and this role will operate the hours of 7a- 330p ET during US trading pre-market to market hours.

This is a flexible role that allows for work out of a home office with the expectation of periodic physical presence as defined by the manager.

Roles & Responsibilities:
Provide 2nd level network support on technical escalations from the IT Service Desk. Manage company VPN Incidents, track, and provide updates to stakeholders. Manage company Incidents for Branch network circuits and Telecom vendor escalations. Monitor MoogSoft alerts/situations, triage, record Incidents and participate in service recovery events. Manage Remedy Incident queues with strategic prioritization of Incidents within established SLAs and MTTRs. Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate. Provide immediate support on production issues with focus on immediate restoration. Advocate for business client facing teams on issues requiring support and awareness. Collaborate with Engineers and Service Desk on items requiring training and knowledge management. Complete work assignments based on department priorities and system criticality. Identify continuous service delivery opportunities to improve IT service readiness. Identify and contribute improvement opportunities that align with services enabling business success.

Facilitate conference calls for daily market open system preparation, coordinating system issues and directing teams to join ongoing technical calls.

Additional Job Details:

Candidate can work remote- but will need to be in the Dallas area area to align with time zone with the rest of the team.

Phoneix may be a secondary option as well

Required:
1-2 years of experience in a large 24x7 high availability data center operations environment.
Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to adapt to the contract role and understand the limitations of the position

Education and Qualification:
Bachelors degree in Computer Science, Information Systems, or related information technology discipline OR equivalent experience.
1-2 years of experience in a large 24x7 high availability data center operations environment.

Nice to Have:
Certification on networking standards such as CCNA, CCNP and Aruba
Familiarity with Remedy/SmartIT or similar service management tools.
Familiarity with Network Monitoring and runbook procedures.
Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)

Required:
1-2 years of experience in a large 24x7 high availability data center operations environment.
Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to adapt to the contract role and understand the limitations of the position

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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