Network Administrator - Richardson, United States - ComTec Solutions

ComTec Solutions Richardson, United States

3 weeks ago

Description

Job Type

Full-time

Description

JOB SUMMARY:

The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

REPORTS TO: Director of IT

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

•Respond to customer inquiries in a courteous and professional manner

•Create, document, and escalate issues and problems according to ticketing standards and SLAs

•Monitor assigned tickets and tasks and provide service or escalation as necessary

•Provide support for escalated service desk tickets following established protocols

•Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)

•Deliver technical customer support over the phone and in person

•Perform remote and onsite scheduled maintenance

•Accurately enter and maintain case information including notes and resolution

ADDITIONAL RESPONSIBILITIES:

•Adhere to departmental policies for reporting and managing requests and change control

•Participate in emergency on call rotation schedule

•Internal IT Support as needed

•Identify sales opportunities and pass the information to correct team members

•Maintain daily timesheet and expense report entries and submit them accurately and timely

•Other duties as required

Requirements

TECHNICAL SKILLS:

Ability to troubleshoot and administer the following technologies:
Microsoft Windows Server
Microsoft Windows Active Directory
Microsoft Exchange
Microsoft 365
Enterprise Anti-Virus solutions
Microsoft Hyper-V
Enterprise Backup Solutions
SonicWall Network Devices
Microsoft Windows Desktop OS
Enterprise Storage Solutions
Working knowledge of HP and Dell equipment
Knowledge and understanding of AD, DNS, the Internet, and mail flow

SOFT SKILLS & ABILITIES:

Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multi task
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general, owns issues through resolution, understands when to escalate a problem to another team member
Demonstrates empathy with users and professionalism at all times
Work well with clients at all levels, from executive to IT personnel to end user
Operates with client satisfaction in mind
Energetic, enthusiastic, and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

Bachelor's degree preferred
3+ years of relevant IT experience
Preferred Certifications:

o CompTIA A+

o Microsoft 365 Certified: Messaging Administrator Associate

o Microsoft Certified: Azure Administrator Associate

o SonicWall Network Security Professional (SNSP)

Experience in Managed Services platforms, and Cloud Backup solutions a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

•Use of computer and office equipment

•Ability to remain calm in stressful situations

•Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

•Ability to schedule for evening or weekend work occasionally

•Valid driver's license in your state of residence and reliable personal vehicle

Salary Description

$60-$85K Annual BOE

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