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    Guest Services Associate - Asheville, United States - Earth Fare

    Earth Fare
    Earth Fare Asheville, United States

    2 weeks ago

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    Description
    Job Details

    Level
    Experienced

    Job Location
    Four Points By Sheraton Asheville Downtown - Asheville, NC

    Position Type
    Full Time

    Education Level
    High School

    Travel Percentage
    None

    Job Shift
    Any

    Job Category
    Customer Service

    Description

    Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

    Essential Duties & Responsibilities:
    • Maintain a friendly and warm demeanor at all times.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be aware of all rate packages and promotions currently in effect.
    • Be familiar with all in-house groups. Be aware of all black out and restricted dates.
    • Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
    • Process guest payments.
    • Being a source of information to guests on various matters such as transport and restaurant advice.
    • Explain all amenities to guests at check-in.
    • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Answer all guest inquiries in a timely and professional nature.
    • Adhere to Brand standards and company policies.
    • Performs other duties as assigned.
    Qualifications

    Knowledge and Skills Required:
    • High School Education and relevant hotel experience
    • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
    • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
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