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Des Moines

    Full Time Service Coordinator - Des Moines, United States - Vibrant Homecare

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    Full time
    Description

    Join our Vibrant FAMILY!

    Our team not only has a lot of fun but also does GREAT WORK for those in need.

    • Benefits:
    • 8:00 AM – 5:00 PM schedule with NO WEEKENDS or ON CALL
    • Health Insurance Options
    • 401K with COMPANY MATCH
    • PTO
    • Casual, Fun, and Supportive Office Environment
    • Furry Office Companion named SIMBA :)
    • Opportunity for Growth within the Company
    • $250 Sign On Bonus (paid after 90 days and 6 months)

    Basic Function:

    Responsible for daily scheduling and providing customer service to field staff and clients.

    Responsibilities:

    • Answer incoming calls in a friendly and professional manner
    • Provide ongoing or additional training as needed
    • Resolve staff or client complaints promptly
    • Assist Hiring Coordinator in fulfilling hiring needs
    • Develop, manage, and maintain client and caregiver schedules
    • Regular communication with clients and staff regarding services and schedules
    • Establish positive relationships with clients, staff, and referral sources
    • Check in with field staff to ensure their success and decrease turnover
    • Perform other assigned duties

    Requirements:

    • Have a positive attitude and be a team player
    • Demonstrate strong customer service skills and the ability to de-escalate situations
    • Proficient in computer and keyboarding skills
    • Support our mission of aiding the elderly and individuals with disabilities
    • Excellent verbal and written communication abilities
    • Capable of providing customer service to individuals of various backgrounds
    • Manage multiple projects and deadlines effectively
    • Thrive in a dynamic and fast-paced setting
    • Have reliable attendance

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