- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
-
New Accounts Service Ambassador
2 weeks ago
Raymond James Financial Services Memphis, United StatesJob DescriptionDescriptionHybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.Schedule/Hours:8am-5pm during training period weeks)8:30am-5pm after training period*Overtime hours offered upon ma ...
-
New Accounts Service Ambassador
1 week ago
Raymond James Financial Services Memphis, United StatesJob Description · Description · Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office. · Schedule/Hours: · 8am-5pm during training period weeks) · 8:30am-5pm after training period · *Overti ...
-
New Accounts Service Ambassador
1 week ago
Raymond James Financial Services Memphis, United States· Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office. · Schedule/Hours: · 8am-5pm during training period weeks) · 8:30am-5pm after training period · Overtime hours offered upon manager's ...
-
Integrated Digital Specialist/Coordinator
2 weeks ago
Nexstar Media Group Memphis, United States Full timeAs a member of the WREG digital sales team, the Integrated Digital Specialist/Coordinator (IDSC) is responsible for generating, managing, and growing digital marketing service revenue for the company. This position will be one of the station's subject matter experts on digital se ...
-
In Home Sales
1 week ago
Molly Maid Memphis, United StatesWould you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? · As an in home sales representative, you are a key team member in upholding our commitment to customer sati ...
-
Resident District Manager
6 days ago
Chartwells Higher Education Dining Services Memphis, United StatesRESIDENT DISTRICT MANAGER - University of Memphis - Chartwells - MEMPHIS, TN · At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in ...
-
Siemens Industry, Inc. Memphis, United States PermanentHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Night Auditor
1 week ago
Crestline Hotels & Resorts Memphis, United StatesThe Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for hous Night Auditor, Auditor, Night ...
-
Field Shift Supervisor
2 weeks ago
Ambassador Worldwide Protection Agency Memphis, United StatesJob Description · Job DescriptionAmbassador Worldwide Protection Agency, Inc. is currently seeking experienced and qualified individuals to join our team as a Field Shift Supervisor in Memphis, TN metropolitan area. Under general supervision the Field Shift Supervisor directs and ...
-
Catering Assistant
2 weeks ago
Chick-fil-A Memphis, United States· As an assistant to our Catering Director, here are the Key Results we are looking for: · 1) Effectively Execute Every Catering Order with Excellence · 2) Be an ambassador for the Chick-fil-A culture with every interaction · 1) Effectively Execute Every Catering Order with Exce ...
-
Business Development Representative
4 days ago
Comfort Dynamics Heat & Air Memphis, United StatesOverview: · Comfort Dynamics is currently seeking a Business Development Representative to work in the field at one of our partner businesses, greeting and engaging with customers face-to-face, while generating interest in our residential air-conditioning and furnace mainenance ...
-
Unarmed Security Drivers
3 weeks ago
Ambassador Worldwide Protection Agency Memphis, United StatesJob Description · Job DescriptionAmbassador Worldwide Protection Agency, Inc. is currently seeking experienced and highly qualified individuals to join our team as Armed and Unarmed Security Officers in Memphis, TN metropolitan area. Ambassador Worldwide Protection Agency, Inc. i ...
-
Hotel Director of Sales
1 day ago
GF Hotels and Resorts Memphis, United States· We're searching for a motivated team player with outstanding business skills to be the next director of sales and marketing at our Crowne Plaza Memphis Downtown. You'll be in charge of developing a revenue management strategy to maximize profitability for everyday sales in are ...
-
Marketing Event Manager
1 week ago
Bath Fitter Memphis, United States*Marketing Event Manager (Expos, Fairs, Festivals / Lead Generation)* · *Schedule: *Full-time employment, Monday-Friday with weekend availability · *Benefits:* · * $45,000-$55,000 · * Competitive Salary + Bonus · * Full-time employment w/ year round work · * Weekend/Evening ...
-
Brand Ambassador- Summer Job
2 weeks ago
Limitless Ambition Memphis, United StatesJob Description · Job DescriptionAre you looking for a summer job? Or maybe even a temp-job that ends up being a full time career?? If you have a passion for helping people, a strong work ethic, and a desire to be part of a dynamic and growing company, this is the right place for ...
-
Housekeeping Room Attendant
2 weeks ago
Elvis Presley Enterprises Memphis, United States Full timeElvis Presley Enterprises · Become a part of the exciting growth at Graceland · Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,00 ...
-
Sales Manager, Memphis, TN
2 weeks ago
Jacontractors Memphis, United States**SALES MANAGER, Memphis, TN** · *****Opening opportunities, not just closing deals***** · The Sales Manager is a senior, full-time position. Youll mentor and grow a sales team that not only hits revenue goals but also serves as our brand ambassadors to the communities we serve ...
-
RV Park Front Desk Clerk
19 hours ago
Elvis Presley Enterprises Memphis, United States Part timeElvis Presley Enterprises · Become a part of the exciting growth at Graceland · Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,00 ...
-
Boar's Head Brand Selling Event Specialist
1 week ago
Appalachian Premium Provisions, Inc Shelby, United StatesJob Description · Job DescriptionBoar's Head Brand Selling Event Specialist –Shelby NC (Appalachian Premium Provisions, Inc.) · Are you a foodie? Do you enjoy creating, presenting, and sharing food? Appalachian Premium Provisions, an authorized Local Purveyor of the Boar's Head B ...
-
Life Enrichment Co-ordinator
16 hours ago
Clarendale of Schereville Memphis, United StatesJob Description · When you work at Heritage at Irene Wood s, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't ...
Guest Service Ambassador - Memphis, United States - Aparium Hotel Group
Description
Position:Guest Service Ambassador (Part-Time)
Location:
Memphis, TN
Job Id:
232
# of Openings:
1
GUEST SERVICES AMBASSADOR
Reports to Operations Manager; position is non-exempt
WHO WE ARE
Hotels done differently. It's not just a slogan, it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Located in the heart of Memphis' historic downtown, the 110-room hotel was built in 1905 as the Tennessee Trust Bank building. The building's long history includes time as an office building, the cosmopolitan Madison Hotel, and its newest iteration, Hu. Hotel. The recent revitalization of Memphis, combined with the city's gritty soul, has made The Bluff City a popular travel destination. Hu. Hotel channels the spirit of the man who inspired its name. Equal parts magnate, women's health advocate, and ascetic who helped introduce yoga to the West, Hugh "Hu." Lawson White Brinkley was a man as ambitious and visionary as the delta in which our city resides.
The Hu hotel is managed by Aparium Hotel Group which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.
THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hu Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hu Hotel a personal, one-of-a-kind experience.
WHAT YOU WILL DO
Apply for this Position
