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    Full Time - Birmingham, United States - Sequence Health

    Sequence Health
    Sequence Health Birmingham, United States

    4 weeks ago

    Default job background
    Full time
    Description
    Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience.

    We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow.

    We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.

    Sequence Health has immediate openings for Contact Center Representatives.

    We are looking for Experienced Representatives to fill the full time shifts. This position pays $14 per hr.

    We are seeking motivated individuals who are eager to join the healthcare industry.

    As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States.

    The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.

    We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow Varying shifts available


    Ideal candidates for this position:
    Excellent customer services skills

    Capable of multi-tasking in a fast-paced environment

    Remain calm and courteous under pressure

    Proficient with computers and navigating web-based applications

    Job Responsibilities

    Answer telephone promptly and in a polite and professional manner

    Obtain and enter accurate demographic information into electronic medical record

    Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

    Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels

    Meets and exceeds call volume standards

    Adheres to all HIPAA policies

    Adheres to all Sequence Health policies

    Direct calls to other departments as needed

    Use sound judgment in handling calls, especially with upset patients

    Understanding of when to escalate calls to physicians/practice manager/triage nurse

    Make reminder calls as requested

    Make calls to reschedule appointments when necessary

    Provide assistance with call backs and other projects as call volume permits

    Other reasonably related duties as assigned by supervisor or manager

    Qualifications and Skills

    1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment

    1+ years experience working in a call center preferred

    1+ years experience working in a medical or healthcare environment preferred

    Previous medical scheduling experience preferred

    Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet

    Ability to handle confidential and sensitive information

    Ability to handle a "call center" environment: work quickly and multi-task

    Ability to multi-task using several systems and multiple monitors at the same time

    Proficient with technology, software applications, and phone systems

    Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results

    Immigration or work visa sponsorship will not be provided

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