- Create exceptional client experiences
- Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
- Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
- Utilize Maison storytelling and heritage to enhance the client experience
- As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
- Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
- Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
- Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
- Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
- Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
- Consistently reach and aim to exceed all KPIs
- Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
- Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
- Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
- Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
- Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- Participate in daily set up and break down of boutique for opening/closing as needed
- Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
- Assist with special projects as needed
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
- Remain current on all industry news, local/global competition, and connection to community
- Strive for operational excellence related to the boutique environment and upholding standards
- Share and collaborate best practices with the boutique team
- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
- Associate's or Bachelor's degree preferred
- Previous experience especially in luxury retail, service or hospitality industry is a plus
- Excellent computer skills and use of technology
- MS Office experience required; SAP knowledge preferred
- Additional language skills are a plus
- Must be available to work retail hours (including weekends) and travel for trainings as needed
- Ability to work in a fast-paced, evolving environment
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Collaborative approach with ability to foster a united work environment with a "can do" attitude
- Intellectual curiosity and passion for learning
-
resident experience coordinator
1 day ago
MCGlinchey Stafford Scottsdale, AZ , USA, United StatesEssential Duties and Responsibilities include the following:Handles all reputation related inbound and outbound communications. These communications may come in via social media posts, text, email, MC Life App, in person, and by phone for MC Residential Communities and corporate ...
-
Temporary Client Experience Coordinator
4 days ago
Richemont Scottsdale, United StatesAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards ...
-
Customer Experience Coordinator
11 hours ago
NurseCore Phoenix, United StatesJob Description · Job Description · Use your skills and experience to make a difference in the medical staffing industry We are seeking a Customer Experience Coordinator - Staffing Coordinator for our Phoenix location. We are a national leader in medical staffing services making ...
-
Workplace Experience Coordinator
1 day ago
CB Richard Ellis Gilbert, United StatesWorkplace Experience Coordinator · Job ID · 163556 · Posted · 17-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Gilbert - Arizona - United States of America, Glendale - Arizona - United States o ...
-
Workplace Experience Coordinator
2 days ago
CBRE Gilbert, United StatesWorkplace Experience Coordinator · Job ID · 163556 · Posted · 17-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Gilbert - Arizona - United States of America, Glendale - Arizona - Uni ...
-
Home Health Intake Coordinator
19 hours ago
HonorHealth Scottsdale, United StatesOverview: Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development ...
-
Home Health Intake Coordinator
3 days ago
HonorHealth Scottsdale, United StatesOverview: Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development ...
-
HonorHealth Scottsdale, United StatesOverview: Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development ...
-
Property Manager
3 days ago
Healthpeak Properties, Inc. Scottsdale, United States**POSITION RESPONSIBILITIES** · - Develop and maintain working relationships with our healthcare partners, decision makers and tenants. · - Schedule ongoing meetings with tenants to review property operations and to maintain satisfaction. · - Address tenant concerns quickly, prof ...
-
Volunteer and Events Coordinator
5 days ago
USA Pickleball Scottsdale, United StatesUSA Pickleball is seeking a dedicated Volunteer and Events Coordinator to play a pivotal role in managing and coordinating all event volunteer-related activities and operations. The Volunteer and Events Coordinator will be responsible for leading event volunteer recruitment, trai ...
-
Capital Expenditure
1 day ago
Cogir Senior Living Scottsdale, United States**ABOUT COGIR SENIOR LIVING** · Join our dynamic team at COGIR Management USA, a subsidiary of Canada's COGIR Real Estate. Specializing in modern aging management, we operate 66 senior living communities across 10 states, encompassing over 7,500 units. Since our inception in 2018 ...
-
Patient Care Coordinator
1 day ago
Innate Healthcare Institute Scottsdale, United StatesThis position will require onsite presence for a required training and development period, but may have hybrid capabilities after a period of time and competency review. · This is a temporary opportunity with potential for full-time employment. The temporary period is expected th ...
-
Registered Nurse
2 days ago
Anew Treatment Center Scottsdale, United StatesDepartment**:Clinical** · Supervisor**:Clinical Director** · FSLA Status**:Exempt** · Age of Population Served**:Adult 18-64** · The Registered Nurse, also referred to as HealthCare Coordinator, is responsible for coordinating the internal and external delivery of medical-related ...
-
Administrative Coordinator
3 days ago
Envita Medical Center Scottsdale, United States**Job Title**: Administrative Coordinator · **Location**: Scottsdale, Arizona (Located specifically in North Scottsdale, at East Bell Road and the 101) · **Compensation**: Dependent on Experience · **Employment Type**: Full Time with Benefits (Medical, Life, Dental, Vision, and 4 ...
-
Treatment Coordinator
5 days ago
Gentle Dental Scottsdale, United States Full timeAt Gentle Dental, we value our teammate's smile as much as our patient's smile. · Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to ove ...
-
Assistant Program Coordinator
3 days ago
Crossroads Inc Scottsdale, United StatesCrossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving addicted men, women, and Veterans through the provision of high quality, successful, and affordable residential and outpatient recovery programs. · ...
-
Executive Assistant
4 days ago
Riot Hospitality Group Scottsdale, United States**About Riot Hospitality Group** · Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest. · ...
-
Healthcare Program Coordinator
2 days ago
Anew Treatment Center Scottsdale, United States**Location**: Scottsdale, AZ · The goal for the Helathcar Program Coordinator would be to support the Healthcare Program Manager with managing and completing necessary tasks designed to support healthcare management across all programs. · **Benefits** · - PTO/Sick Time accrual fr ...
-
Administrative Coordinator
3 days ago
SPS PoolCare Scottsdale, United States: · The Administrative Coordinator will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers. · We offer competitive pay with full medical benefits, 401(k), and Paid Time Off. · **Pay range** ...
-
Administrative Assistant
4 days ago
Modern Shade Co Scottsdale, United StatesJob Overview: · We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As a Administrative Assistant, you will be responsible for assisting in the planning, execution, and financials of various projects. You will work closely with project ...
Temporary Client Experience Coordinator - Scottsdale, United States - Richemont
Description
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,
including personalized product curation, attention, and services for their creation.
CLIENT EXPERIENCE COORDINATOR - CARTIER, SCOTTSDALE
Job Mission
Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Optimize the boutique environment
Maison / industry knowledge and compliance
Teamwork
Qualifications
Education
Industry experience
Technical skills / abilities
Personal skills
*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer
Expected hourly range: $22 to $24 (overtime eligible)
This role requires 40 hours per week and full weekend availability
This position is payrolled by a third party.