Customer Service Representative - Harlingen, United States - Advanced Call Center Technologies

Advanced Call Center Technologies Harlingen, United States

3 days ago

Description

Friday, May 17, 2024

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

Opportunities to advance within
Flexible schedules
Tremendous bonus opportunities
Fantastic Supervisors and a Positive environment
Employee Owned- You will become an employee owner, once qualifications met to participate
Affordable benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:

We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.

Customer Service Representative

6 days ago

XPO Logistics Harlingen, United States Part time

Bill shipments pursuant to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perfor Customer Service Representati ...
customer service representative

1 week ago

Family Dollar Harlingen, United States

Family Dollar - 110 S RANGERVILLE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...
Customer Service Representative

3 days ago

Alamo Door Systems of Texas Harlingen, United States

Job Description · Job Description Front Desk · Alamo Door Systems is seeking a customer service representative with great people skills and an assertive personality with the ability to thrive in a fast paced office environment to join our growing team. · Responsibilities: Answer ...
Bilingual Customer Service Representative

2 days ago

Demo - Maximus Harlingen, United States

Looking for a place where you can make a difference? If so, here's some good news: Maximus once again anticipates hiring hundreds of Bilingual Customer Service Representatives (CSRs) near you as soon as this summer · Our CSRs use their passion for helping people to deliver healt ...
customer service representative

1 week ago

Family Dollar San Benito, United States

Family Dollar US HIGHWAY 281 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

1 week ago

Michael De Los Santos - State Farm Agent San Benito, United States

Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Parental leave · Training & development · Wellness resources · Position Overview · Are you outgoing and customer-fo ...
Bi-lingual Billing and Patient Service Representative- Harlingen

1 week ago

Tenet Health Central Coast Harlingen, United States

Bi-lingual Billing and Patient Service Representative- Harlingen **Description** · : ****$500 Sign-on Bonus**** · **Summary** · Medical office position responsible for front office billing processes in the physician practice · **Responsibilities** · Collects co-pays and post ...
Sales & Customer Service Representative

1 week ago

Qualfon Harlingen, United States

Our Mission and Values · Qualfon's mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. · You mus ...
Guest Service Representative

5 days ago

Nothing Bundt Cakes Brownsville, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of br ...
Customer Service Representative

3 weeks ago

TaskUs Brownsville, United States

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fast ...
Guest Service Representative

3 days ago

Nothing Bundt Cakes Weslaco, United States

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first p Guest Service, Representative ...
Guest Service Representative

3 weeks ago

Nothing Bundt Cakes Weslaco, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of br ...
customer service representative

6 days ago

Family Dollar San Juan, United States

Family Dollar - 704 W US HIGHWAY 83 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete c ...
Customer Service Representative

3 days ago

U-Haul Brownsville, United States

Location: · 2400 Boca Chica Blvd, Brownsville, Texas 78521 United States of America · Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative ...
customer service representative

6 days ago

Family Dollar Donna, United States

Family Dollar E BUS HWY 83 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
Customer Service Representative

5 days ago

Pipe Dreams Edinburg, United States

Customer Service Representative · Department: Office · Employment Type: Full Time · Location: Cytech Heating & Cooling Edinburg, TX · Reporting To: General Manager · Compensation: $ $15.00 / hour · Description · As a Customer Support Representative, you'll play a key role i ...
Guest Service Representative

1 day ago

Nothing Bundt Cakes #152 Brownsville, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of br ...
Client Services Representative

3 weeks ago

NVA Cameron Park, United States

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Representative position might be just what you're looking for We are looking for an additional team member who is professional and friendly. Someone who is thoughtful, enjoys interacting w ...
Guest Service Representative

6 days ago

Nothing Bundt Cakes Brownsville, United States

Position Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of ...
Guest Service Representative

1 week ago

Nothing Bundt Cakes #152 Weslaco, United States

Job Description · Job DescriptionPosition Summary: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Repres ...