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    Optical Administrative Assistant - Baltimore, United States - Katzen Eye Group

    Katzen Eye Group
    Katzen Eye Group Baltimore, United States

    1 week ago

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    Description

    Job Title: Optical Administrative Assistant at Katzen Eye Group

    Company Overview:

    Katzen Eye Group is currently seeking an enthusiastic and patient-focused full-time Optical Administrative Assistant for their busy Mercy Medical Center offices in Baltimore, MD. Join a team-oriented environment with great work hours, a comprehensive benefits package, and clear career advancement opportunities.

    Job Description:

    • Welcome and greet all patients and visitors promptly in the optical area
    • Manage patient flow, handle phone inquiries, organize patient records, and maintain office supply inventory
    • Perform various administrative tasks as required

    Responsibilities:

    • Determine reason for patient visits and direct them accordingly
    • Complete patient check-out processes, including collecting payments and notifying patients about ready eyeglasses/contact lenses
    • Balance cash drawer and manage office supply inventory
    • Answer telephones promptly and handle sensitive information confidentially

    Additional Responsibilities:

    • Provide patient training for contact lens insertion, removal, and care
    • Specify lens parameters, verify upon receipt, and maintain database for contact lens orders
    • Handle all contact lens sales, transfers, and returns
    • Assist patients with specialty contact lens fitting, billing, claims, and deposits

    Qualifications:

    • High school diploma or equivalent required
    • Minimum of two years of optical practice experience preferred
    • Ability to establish trust with patients and provide outstanding customer service
    • Must remain calm and professional under pressure, with strong attention to detail
    • Excellent written and verbal communication skills

    What We Offer:

    • Comprehensive medical, dental, and optical coverage
    • 401k, short and long term disability, and life insurance benefits
    • Paid holidays, generous time off, and team-oriented working environment
    • Clear career advancement opportunities
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