Patient Care Coordinator - Milwaukee, United States - Downtown Veterinary Clinic

Downtown Veterinary Clinic

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Downtown Veterinary Clinic has an opportunity for a

Patient Care Coordinator (PCC) to join our team

**_

What Makes Our Clinic Special?_**- We practice fear free techniques to provide the best experience for patients and pet parents.

We have one full time veterinarian and one parttime veterinarian to help meet the needs of our loyal clients._
We are located in downtown Milwaukee, just blocks from beautiful lake Michigan enjoy your break with a view_

We are a small dedicated team committed to ensuring quality medicine, client experience, and team work

Location: 931 E. Ogden Ave Milwaukee, WI 53202

Shift Details:

This is a full time position (30+hours/week) working a set schedule and must be able to work some Saturdays.

Compensation:
$ $20.00/hr_ (based on experience)_

Job Summary:

The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities:

Essential Functions:

Maintains and upholds the Core Values and Mission Statement of MVP.
Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
Warmly welcomes clients upon their arrival and escorts them to the exam room.
Realtime entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
Schedules followup appointments and future wellness visits.
Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
Clearly explains discharge instructions and addresses client inquiries.
Handles client checkouts and collects payments in the exam room.
Conducts postvisit followups with clients to inquire about the wellbeing of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

Performs other related duties as assigned.

Qualifications:

Required Knowledge, Skills and Abilities:

Passionate about delivering exceptional client service.
Genuine love and appreciation for animals.
Friendly, personable, and committed to ensuring client satisfaction.
Proficient in active listening and accurate transcription of medical information.
Thrive on serving and assisting people.
Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
Strong computer literacy and typing skills.
Effective communication skills, both written and verbal.

Required Education and Experience: