- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise Night Managers; ensure the client's strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly IC paydays.
- 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
- 3+ years track record of success in a client retention role, with goals and metrics to support.
- High School diploma required, bachelor's degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations.
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
-
Accounting Manager
6 days ago
TURBINEAERO ENGINES TECH NICS INC Tempe, United States:Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
3 weeks ago
TurbineAero Engines Technics Tempe, United StatesAccounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Account Manager
3 weeks ago
Motion Tactic Tempe, United StatesDescription: · Motion Tactic is a creative agency located in Tempe, AZ. At our core, we are a custom website design and development agency that is dedicated to creating a collaborative environment where we create our best work and provide innovative solutions for our clients. At ...
-
Accounting Manager
3 weeks ago
TURBINEAERO ENGINES TECH NICS INC Tempe, United States:Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
6 days ago
TURBINEAERO ENGINES TECH NICS INC Guadalupe, United States permanent:Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
3 weeks ago
TurbineAero Engines Technics Guadalupe, United StatesAccounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
3 weeks ago
TURBINEAERO ENGINES TECH NICS INC Guadalupe, United States permanent:Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
3 weeks ago
TurbineAero Engines Technics Guadalupe, United StatesAccounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
5 days ago
TURBINEAERO ENGINES TECH NICS INC Guadalupe, United States:Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline ...
-
Accounting Manager
5 days ago
TURBINEAERO ENGINES TECH NICS INC Tempe, United States: Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airlin ...
-
Accounting Manager
4 weeks ago
COIT Cleaning and Restoration Services Tempe, United StatesUnder general supervision, following specific instructions and well-defined procedures, performs a variety of clerical and accounting duties · Essential functions of the job include, but are not limited to: · Timely posting of daily sales revenue and sales commission using a sp ...
-
Accounting Manager
3 days ago
TURBINEAERO ENGINES TECH NICS INC Tempe, United StatesJob Description · Description: · Accounting Manager · TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, ...
-
accounting manager
2 days ago
TURBINEAERO ENGINES TECH NICS INC Tempe, AZ, United States Full timeAccounting Manager TurbineAero is one of the world's leading independent aerospace component maintenance, repair, and overhaul (MRO) service providers focused on auxiliary power units (APUs) and related products. The business provides military, commercial, and regional airline cu ...
-
Account Manager
2 weeks ago
City Wide Facility Solutions Tempe, United StatesJob Description · Job DescriptionAccount Manager · Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · City Wide Facility Solutions ...
-
Manager - Accounting
3 weeks ago
Optima Medical Tempe, United StatesAbout Optima · Optima Medical is an Arizona-based medical group consisting of 18 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longe ...
-
Account Managment
3 weeks ago
Express Employment Tempe, United StatesLocated in Tempe, AZSalary: $21.00Staffing company in Tempe is seeking Customer Service candidates. This company takes pride in connecting tradespeople and work across a wide range of trades, including carpentry, electrical, plumbing, welding, solar installations and more. Whethe ...
-
Manager - Accounting
3 weeks ago
Optima Medical Tempe, United StatesAbout Optima · Optima Medical is an Arizona-based medical group consisting of 18 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longe ...
-
Account Managment
3 weeks ago
Express Employment Tempe, United StatesLocated in Tempe, AZ · Salary: $21.00 · Staffing company in Tempe is seeking Customer Service candidates. This company takes pride in connecting tradespeople and work across a wide range of trades, including carpentry, electrical, plumbing, welding, solar installations and more ...
-
Revenue Cycle Account Manager
15 hours ago
Gen4 Dental Tempe, United States Full timeJob Description · Role Summary · The Revenue Cycle Account Manager is responsible for the execution and management of the revenue cycle process from beginning to end for their assigned offices. As a Revenue Cycle Account Manager, you will be an integral part of the GEN4 team as w ...
-
account manager, client services
5 days ago
BrightSpring Health Services Tempe, United States Full timeOverview · As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the e ...
Account Manager - Tempe, United States - City Wide Facility Solutions
Description
Account ManagerAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Phoenix.
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Phoenix, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Essential functions
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Benefits
Benefits: