Jobs
>
Los Angeles

    Customer Support Team Lead - Los Angeles, United States - Miro Group

    Miro Group
    Miro Group Los Angeles, United States

    8 hours ago

    Default job background
    Description
    The Miro Support Team is a vital function of Miro. What's so special about us?We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Miro's ever-changing product roadmap.
    Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth.
    We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Miro Support team
    About the Role


    As the Customer Support Team Lead for our Los Angeles team, you will be an active member of our global support team, conducting team retrospectives, providing insights and feedback to team members, and actively participating to strategically plan and execute on support projects and initiatives.

    You will work cross-functionally with the local GTM and AMPED teams on escalations, bugs, new features, and experiments. We're eager for you to collaborate with other support team leads based in Austin, providing high quality support to our AMER customers
    What you'll do

    Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub, Miro's largest US office and the 2nd largest globally.

    Grow your team by conducting regular 1:1's, coaching and providing continuous feedback
    Be a part of Global Support Leadership team and contribute to the success of the whole CS department
    Be a power user of Miro and acquire a thorough understanding of our product and internal systems
    Help your direct reports with the toughest cases and escalations
    Collaborate within and outside of your team to support broader business objectives
    Lead or participate in projects to improve our internal team or external company processes
    What you'll need

    Bachelor degree in tech, business, psych or sociology
    4+ years in customer-facing roles in tech companies; SaaS is a huge plus
    2+ years of people management experience (leading 5-15 individual contributors)
    Strong leadership style
    An effective collaborator; supportive of other team members in their success
    Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
    Ability to monitor the progress of your projects and anticipate roadblocks
    Cross-functional work experience with Sales, Success & Engineering teams
    High proficiency in Spanish (С-1/С-2) would be a plus
    What's in it for you

    401k matching + Competitive equity package
    Excellent Medical, Dental and Vision health benefits
    Fertility & Family Forming Benefits
    Flexible time off
    Lunch, snacks and drinks provided in the office
    Wellbeing benefit and WFH equipment allowance
    Annual learning and development allowance to grow your skills and career
    Up to $2,000 of charitable donation matches each year
    About Miro


    Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.

    The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
    We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble.

    Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.

    We strive to play as a team to win the world and create a better version of ourselves every day.

    If this sounds like something that excites you, we want to hear from you
    At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.

    Miro's mission —

    Empower teams to create the next big thing

    — is how we think about our product, people, and culture.

    We believe that creating big things requires diverse and inclusive teams.

    Diversity

    invites all talent with different demography, identities and styles

    to step in

    , and

    inclusion

    invites them to step

    closer together.


    Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

    Resume/CV
    Resume/CV
    Attach

    File types:
    pdf, doc, docx, txt, rtf

    File size:
    max 4MB

    Cover Letter
    Attach

    File types:
    pdf, doc, docx, txt, rtf

    File size:
    max 4MB

    LinkedIn Profile
    Website
    By submitting my application I agree that my data is being stored and processed.
    Job ID
    A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.

    • Hiring Manager
    The hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.

    • Skill Assesment
    An interactive presentation to see your skills in action, based around a particular case study or business problem.

    • Meet the Team


    Meet with a variety of Mironeers to get a feel for what it's like to work together, and learn more about Miro's culture.

    Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.

    #J-18808-Ljbffr
  • Benteler International Ag

    Team Leader

    2 weeks ago

    Benteler International Ag Los Angeles, United States

    ** Team Leader (m/w/d) Powertrain**Standort: Paderborn, NW, DE**Division:** BENTELER Automotive**Funktionsbereich:** Ingenieurswesen; Forschung & Entwicklung; Projekt-/Programm Management**Karrierelevel:** BewerberIn mit Berufserfahrung**Vertragsart:** Festanstellung/Vollzeit**Er ...

  • US METRO GROUP Inc.

    Team Lead Cleaner

    2 weeks ago

    US METRO GROUP Inc. Los Angeles, United States

    de la empresa · US Metro Group, Inc. es una empresa que valora la mejora continua y fue fundada hace más de 40 años con ese principio en mente. Nuestra directora ejecutiva de segunda generación, Evelyn Kim, continúa aprovechando el legado de su padre al garantizar que nuestra emp ...

  • Panasonic Electric Works Europe AG

    Team Leader HR Services

    2 weeks ago

    Panasonic Electric Works Europe AG Los Angeles, United States

    NameProviderPurposeExpiryTypeAWSALBindustry.panasonic.euRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 daysHTTPAWSALBCORSindustry.panasonic.euRegisters which server-cluster is serving the ...

  • El Super

    Team Lead

    3 days ago

    El Super Los Angeles, United States Full time

    JOB SUMMARY: A Team Leader is a first-level supervisor/manager in our stores. The Team Lead contributes to company's success by having a "team leader" hands-on involvement in the day-to-day department operations. The Team Lead effectively leads a shift while ensuring department o ...

  • VXI Global Solutions

    Team Lead

    3 weeks ago

    VXI Global Solutions Los Angeles, United States

    Job Description · A VXI Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company. · Your Day to Day: · Exhibit the Culture of Perform ...

  • Arval Service Lease SA

    Team Leader Know-Your-Customer

    2 weeks ago

    Arval Service Lease SA Los Angeles, United States

    **Niveau d'exprience** · **Team Leader Know-Your-Customer (KYC) (m/w/d)** · Oberhaching (bei Mnchen) Vollzeit unbefristet · Full-Service-Leasing, modernes Fuhrparkmanagement und mehr · dafr stehen unsere Spezialist:innen bei Arval Deutschland. Mit ausgeprgter Kompetenz beraten ...

  • Colgateinvestors

    Retail Category Development Team Lead

    3 days ago

    Colgateinvestors Los Angeles, United States

    Titel: · Retail Category Development Team Lead (f/m/d) · * · Fachliche und disziplinarische Leitung eines Teams von Retail Category Development Managern und dem Commercial Data Excellence Manager. · * · Identifikation und Erarbeiten von schlagkrftigen Retail-/Kategoriestrateg ...

  • rennes-emplois

    Team Leader H/F

    2 weeks ago

    rennes-emplois Los Angeles, United States

    **Team Leader H/F · RENNES - 35** · RENNES - 35 · CDI · Claranet · Publi le 6 avril 2021 · **Description du poste** · Claranet est n en mme temps quinternet et a volu au fil de ses volutions technologiques. A sa cration en 1996, Claranet a contribu · rendre Internet accessible ...

  • Rent For Event LLC, LA

    Team Lead

    3 weeks ago

    Rent For Event LLC, LA Los Angeles, United States

    Job Description · Job DescriptionDescription:We're seeking an AV Team Lead to oversee audio-visual projects and lead a skilled technician team. The ideal candidate combines technical expertise with strong leadership for effective AV system implementation and maintenance. · Respon ...

  • Hugo Boss

    Team Leader HR Operations Central Hub

    1 week ago

    Hugo Boss Los Angeles, United States

    Team Leader HR Operations Central Hub (m/w/d) · HUGO BOSS AG · | Metzingen bei Stuttgart · | Deutschland · | Vollzeit · Zur Verstrkung unseres HR Operations Teams suchen wir einen Team Leader HR Operations (m/w/d) fr den Bereich Central Hub. · **Das erwartet Sie bei uns:** · * ...

  • Webasto Thermo & Comfort North America, Inc.

    Production Shift Team Leader

    3 weeks ago

    Webasto Thermo & Comfort North America, Inc. Los Angeles, United States

    ** Production Shift Team Leader (m/w/d)** · Location: · Schaidt, DE · Entry Level: · Professionals (3+ years) · Function: · Production & Operations · Die Webasto Gruppe ist einer der 100 grten Zulieferer der Automobilindustrie. Mit unseren innovativen Schiebe- und Panorama ...

  • Nestlé Nespresso SA

    Retail Team Lead

    1 day ago

    Nestlé Nespresso SA Los Angeles, United States

    We are seeking a passionate and dynamic Boutique Team Leader for an entry level supervisory role within our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. · Our c ...

  • California Efficiency Group Inc

    Sales Team Lead

    3 weeks ago

    California Efficiency Group Inc Los Angeles, United States

    Job Description · Job Description · Job Title: Sales Team Captain · Company: JaSe Enterprise California · Location: North Hollywood, CA · Job Type: Full-time · Salary: $60, $150,000.00 per year · About JaSe Enterprise California: · JaSe Enterprise California is a tight-knit, fami ...

  • Cardinal Group Companies

    Maintenance Team Lead

    3 weeks ago

    Cardinal Group Companies Los Angeles, United States

    The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident Team Leader, Team Lead, Maint ...

  • Our National Conversation

    Public Relations Team Lead

    3 days ago

    Our National Conversation Los Angeles, United States

    Job Description · Job Title: Public Relations Team Lead · Reports to: Director of Marketing, Chief Operating Officer (COO) and CEO · MISSION STATEMENT · OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America's challenges. Powered b ...

  • Burtch Works

    Quantitative Research Team Lead

    3 weeks ago

    Burtch Works Los Angeles, United States

    Our client, a · dynamic marketing research consulting firm · with an impressive client roster is looking to add a · Quantitative Research Team Lead to their expanding organization . This position will lead a team of quantitative researchers while remaining hands-on with resear ...

  • Citi

    Life Sciences Team Lead

    3 weeks ago

    Citi Los Angeles, United States Full time

    The Life Sciences Team Lead is responsible for directly originating and managing Citi's coverage and expansion efforts for disruptor clients in the Life Sciences Industry. The team covers VC- and sponsor-backed emerging-growth healthcare clients that are headquartered in the Unit ...

  • HNTB

    Cost Estimating Team Lead

    1 week ago

    HNTB Los Angeles, United States Full time

    What We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. W ...

  • Gulfstream Aerospace Corporation

    Mechanical Team Lead A&P

    1 week ago

    Gulfstream Aerospace Corporation Los Angeles, United States Full time

    · Mechanical Team Lead A&P - Van Nuys 5th Shift in GAC Van Nuys · Unique Skills: · This is a 5th Shift/Weekend Day Shift position · The compensation range for this role is: · $44.14 to $48.78 per Hour · Final compensation for this role will be determined by several factors inclu ...

  • Mitchell Martin Inc

    Team Lead

    4 weeks ago

    Mitchell Martin Inc Los Angeles,, United States Full time

    Our Client, a group of television stations in the United States, is seeking an Team Lead · Location: Los Angeles, CA/ Remote · Position Type: IT Full time · Job Summary: · The Front-End Development Lead, Mobile & CTV role offers compelling technical challenges across six differen ...