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    Customer Experience Representative - Roanoke, United States - Enterprise Rent-a-car Group

    Enterprise Rent-a-car Group
    Enterprise Rent-a-car Group Roanoke, United States

    1 week ago

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    Description


    Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/VeteransMust be at least 18 years old Minimum of 1 year customer service or sales experience in a fast paced environmentHigh School Diploma or G.E.D.

    requiredMust have reliable transportation to and from workMust have a valid driver's licenseMust have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).

    No drug, alcohol related violations in the past 3 years.

    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Must be able to work the full time schedule:
    Thursday Monday 3:00 pm 12:00 am#J-18808-Ljbffr
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