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Lead Server - Savannah, United States - Thrive Senior
Description
** Lead Server**
**Job Category****:** Dining Experience **Requisition Number****:** SERVE001740 Showing 1 location **Job Details**
**Description**
QUALIFICATION STANDARDS
EDUCATION
It is required that the Server has a minimum educational background of a High School diploma or GED.
EXPERIENCE
It is preferred that the Server has previous experience in dining hospitality and/or full service senior living. We are happy to train
SKILLS REQUIRED
Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing
information skillfully to develop alternative solutions both alone and with groups while using reason
even when dealing with emotional topics.
Customer Service: Manages difficult or emotional resident, family member, and employee situations,
responding promptly to their request for service and assistance while soliciting feedback to improved
service insuring that commitments are met.
Interpersonal: Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to
others without interrupting and keeps emotions under control. Remains open to the ideas of others
and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens
carefully and gets clarification. Responds well to questions.
Team Work: Balances team and individual responsibilities, exhibiting objectivity and openness to the
views of others. Contributes to building a positive team spirit.
Planning and Time Utilization: Consistently plans/coordinates work to achieve maximum
productivity and efficiency without sacrificing quality, accuracy, and customer service. Meets
deadlines in completing job assignments and special projects.
Written Skills: Writes clearly and informatively, edits work for spelling and grammar, varies writing
style to meet needs, presents numerical data effectively, and is able to read and interpret written
information.
DUTIES AND RESPONSIBILITIES
The Server is responsible for providing dining and table services to residents and guests in the communitys
dining rooms and designated areas in accordance with Thrive Senior Living standards. They are responsible for
proper meal and dining services and the cleaning of the dining rooms.
Page 2
FUNCTIONS OF THE JOB
ESSENTIAL
The following job functions have been determined to be essential to the position. Management reserves
the right to modify this list and other functions as deemed necessary.
1. Has knowledge of Daily and Anytime Menu items and can provide general description to the
residents and guests
2. Assists residents with menu selections and responds to pertinent questions about menu items
3. Responsible for taking meal and beverage orders and serving requested items according to
established guidelines
4. Responds to the dining needs of the residents and guests while maintaining Thrive hospitality
and service standards
5. Attends pre-meal briefing to gain knowledge of the meal and mealsupport activities
6. Follows all local, state and federal policies regarding food handling
7. Maintains standards of cleanliness, hygiene and health standards
8. Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance
and readiness
9. Performs dining room set-up and reset of tables in accordance with dining room procedures
10. Supports the dining room decorum and etiquette standards
11. Performs and completes opening and closing checklist criteria
12. Performs and completes side work duties as assigned
13. Maintains and protects the confidentiality of resident information at all times
14. Safe food handling is practiced at all times to prevent an outbreak of food borne illness
15. Completes daily, weekly and monthly cleaning assignments
16. Maintains all work areas in a healthful and safe condition
17. Assists in dining room and surrounding areasfor proper directional flow, organization and
supplies placement
18. Partners with community team to ensure community is in compliance with OSHA requirements
and promotion of Risk Management programs and policies; adherence to safety rules and
regulations
19. Practices safety procedures at all times including Personal Protective Equipment (PPE), fire
extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tagout procedures
20. Actively participates as a member of a team and committed to working toward team goals
21. Demonstrates in daily interactions with others, our Team Member Credo
PHYSICAL STRENGTH REQUIRED
Frequent body movements include lifting, moving, transferring, bending (static forward bending),
stooping/squatting, and reaching. Able to do heavy lifting, pushing, pulling and/or carrying of objects weighing
up to 50 pounds. Ability to lift 50 pounds unassisted with twisting and turning of trunk. Ability to stand and walk
for prolonged periods of time.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
