Customer Quality Engineer - Florence, United States - AESC US

Description

About AESC US LLC

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.

About the Role

The Customer Quality Engineer is responsible for leading customer communication on quality issues. The CQE develops strong lines of communication with customers and is responsible for the cascade of customer requirements throughout the business. The CQE is the customer champion that represents AESC with external stakeholders and interested parties on all product quality matters.

What You Will Do

Projects:

• Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
• Monitor products from a quality perspective through the entire life cycle.
• Participate in evaluations of customer quality agreements.
• Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
• Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
• Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
• Develop and provide training related to customer specific requirements and customer quality.

AESC Plant Activity:

• Conduct and lead process audits in manufacturing facilities based on customer requirements in advance of customer audits.
• Zero km customer complaint, field complaint, and warranty cost database set up and continued analysis and improvement.

Customer Site / Field:

• Lead after market management and claims processing, including warranty and zero km data analysis.
• Conduct and lead failure analysis investigations and reporting to customers.
• Manager company communication through customer complaint portals and become the main contact window for customer quality communication.
• Manage customer service requirements resolutions.
• Customer complaint management.
• Customer scorecard collection, internal follow up, and escalation within the company.
• Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
• Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
• Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.

What You Need

• Five or more years of directly related professional-level engineering experience.
• Bachelor's degree in a related engineering discipline from an accredited institution.
• Must be a self-motivated individual with good written and verbal communication skills.
• Two or more years in an engineering role exhibiting leadership skills.
• Advanced knowledge of Microsoft Office and CAD.
• in-depth understanding of lithium battery technology, quality management systems, product knowledge, battery manufacturing processes and equipment, and related information systems. Basic understanding of design, development, production, and processes.
• Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (Training and awareness will be provided for those who are not familiar with these standards)
• Understands and follows all standards of ISO14001 environmental standards. (Training and awareness will be provided for those who are not familiar with these standards)

What is Nice to Have?

• Knowledge and experience working in Lithium-ion battery manufacturing.
• Experience in automotive OEM or Tier 1 supplier.

What We Offer

Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature-controlled production environment
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401K with company match
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short term and long-term disability coverage (Company Paid)
• Tuition reimbursement

Application Process

Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.

Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.

Equal Employment Opportunity

At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Ability to sit for extended periods of time.

Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.

Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.

Work Environment

The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.

Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.