- Meeting with customers at times to discuss design requirements, issues and resolutions related to their systems.
- Designing and deploying IT network infrastructure for LAN and WAN environments.
- Program, repair and reconfigure computers, switches, routers and microwave equipment.
- Analyze existing IT infrastructure and reverse engineer them to map and develop additional equipment and interfaces.
- Analyze multiple hardware and software platforms to integrate them into existing customer networks where possible.
- Create complete system documentation for systems deployed using Microsoft office and Visio or other software documentation platform.
- Strong and independent working knowledge and experience with routing protocols, VLANs and spanning tree.
- Cisco (CCNA), CompTIA (Network+), or Juniper Networks (JNCIA) is a plus.
- Schedule software patches, bug fixes and hardware updates.
- Create remote monitoring systems for deployed hardware.
- Taking and responding to field service calls in a timely manner.
- Utilizing problem-solving skills to properly diagnose problems.
- Communicating regularly with Dispatch regarding repair and to escalate support where needed.
- Ensuring service issues are fully resolved and acquiring customer confirmation of resolution before leaving site.
- Maintaining and submitting proper and complete repair records
- Performing any other duties as assigned by the Service Supervisor, Service Director, or Management
- Ability to work 40 hours per week
- Ability to work overtime if needed
- Ability to periodically travel with overnight stay(s).
- Available to be in 24x7 on-call rotation
- Proficiency in the English language including proper spelling, punctuation, and grammar
- Ability to design, deploy, configure, update and repair networks
- Knowledge of basic electrical systems
- Strong analytical and problem-solving skills
- Ability to learn and understand Radio Systems.
- Ability to learn the use of RF test equipment.
- Ability to follow written and verbal instructions.
- Ability to follow company policies and procedures.
- Ability and openness to learn new technologies and applications.
- A bachelor's degree in Computer Science, Information Technology or Computer Engineering is a plus.
- Minimum 4+ years of experience in networking design, repair and troubleshooting.
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Network Engineer - Elmhurst, United States - Beacon Hill
Description
Essential Job Functions:
Job Requirements: