Telephone Customer Service - Elverta, CA, United States - Emerald Enterprises

Emerald Enterprises

Verified Company

Elverta, CA, United States

3 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

'In tune with our customers, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop, which have been owner-managed since 1999, are committed to providing excellent service. We not only find the right tone for companies such as Vodafone, EWE, and Vorwerk, but also maintain a close relationship with our employees. Our awards as a top employer and for top service in Germany ensure strong and long-lasting connections.

Your responsibilities:

Expertly answer all customer inquiries received by phone or in writing, including through social media channels
Handle customer requests from start to finish (order acceptance, telephone product consultation, checking product availability)
Independently handle complaints and grievances, as well as crisis monitoring
Record and maintain customer master data
Research, review, and document all inquiries in relevant database systems

Your profile:

Strong communication and writing skills
Ability to provide customeroriented solutions and a high level of service and quality
Good understanding of business principles
Excellent computer skills, including proficiency in office management
Willingness to work flexible hours, including shifts and weekends

Your salary:

In sales, you will receive
12 Euros/hour plus bonuses (an additional average of 2.50 Euros/hour), totaling
2,100 to 2,800 Euros/month or more