Freight Specialist - Beaumont, United States - ASAP Freight Systems
Description
Job Summary
Job Duties
- Receive orders from customers and communicate confirmation and requirements to customers and dispatch in order to ensure proper logistics capacity and transportation of volume
- Provide support to customers and effectively communicate customer's feedback to business units in order to promote customer service satisfaction
- Responsible for executing the customer's request for transportation via the most time efficient and costeffective manner while providing the highest level of service.
- Identify delays or service issues and communicate them with customers
- Follows safety protocol and be in compliance with regulations for driver's safety standards and DOT hours of service issued by the FMCSA.
- Build strong customer relationships, loyalty and retention through exceptional service, awareness and understanding of our active product portfolio.
- Make outbound calls to schedule, confirm, and survey upcoming or completed bookings
- Manage customer concerns and work to resolve them efficiently and effectively
- Understand our brand, policies and procedures
- Other assigned duties as required
Education and Experience
- High school diploma or equivalent
- 35 years' experience in a customer service environment within the Logistics/Hot Shot Industry, required
- 35 years' logistics experience, strongly preferred
- Team player with proven ability to work well under pressure handling multiple tasks concurrently
- Excellent organizational skills and attention to detail, required
- Strong understanding of math concepts required (i.e. weights/dimensions/capacity)
- Experience using Xcelerator, a plus
Key Competencies
- Detailoriented
- Honesty/Integrity
- Excellent customer service skills
- Ability to communicate effectively
- Criticalthinking and Problemsolving
- Excellent written and verbal communication skills
- Time Management Skills
- Willingness to learn
- Tenacity
- Product Knowledge
Physical Requirements
- Must be able to sit for long periods of time
- Must be able to work on call (rotational)
Language:
- English
- Spanish (a plus)
Work authorization:
United States (required)
Work environment:
Office
Pay:
$45, $55,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Education:
- High school or equivalent (required)
Experience:
- Xcelerator software: 1 year (preferred)
- Hot Shot / Transportation: 3 years (preferred)
Work Location:
In person
