Customer Care Manager - Phoenix, United States - Raymond Handling Solutions

Raymond Handling Solutions
Raymond Handling Solutions
Verified Company
Phoenix, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Raymond West is looking for a sharp
Customer Care Manager to join the team Our Customer Care Manager will be responsible for the managing and directing aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention, Program Implementation and Aftermarket Sales Growth.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.


Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

  • Responsible to retain existing assigned accounts.
  • Responsible to develop targeted new accounts.
  • Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good moral and teamwork.
  • Responsible for identifying achieving Raymond West's Customer Service goals with assigned accounts.
  • Responsible for the marketing and development of Raymond West programs as directed by management.
  • Responsible for interfacing with other departments to solve customer satisfaction issues.
  • Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
  • Responsible for assisting assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts.
  • The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
  • Establish operational procedures for assigned accounts.
  • Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
  • Other duties as assigned by executive management.

Required Skills/Abilities:


  • Excellent written and verbal communication skills
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Must be able to maintain effective working relationships with employees, Coworkers, and Managers in other departments.
  • Must be willing to work offhours as specific needs dictate and willing to assume more responsibility as required.
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
  • Present a mature, responsible appearance.
  • Manage time effectively.
  • Maintain a professional attitude in all matters.
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
  • Motivated to continuous selfdevelopment and training.
  • Must be willing to work out of town as need dictates.
  • Possess strong interpersonal skills.
  • Possess strong analytical and reasoning abilities.
  • Possess superior written and verbal communication and presentation skills.
  • Be willing to comply with employee handbook.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

Education/Experience:


Minimum Education and Experience:
Determined by position
.

  • Bachelor's degree (B. A.) from fouryear College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:


  • 90% (30 + hours a week)
  • Must be able to be insured by Raymond West.

Physical Requirements:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position is nonSedentary, and local travel is required.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee is regularly exposed to moving mechanical parts.
  • Position will be required to go onto job sites to perform duties where construction is underway.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is occasionally required to smell.
  • Position requir
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