Manager Workforce Management - Troy, Michigan

General Summary · In this role, the Manager will oversee business targets, measure agent performance, identify opportunities and make recommendations to best achieve and exceed Key Performance Indicators (KPI) for the Contact Center as a whole and each representative. The Manager ...

GENERAL SUMMARY: · In this role, the Manager will oversee business targets, measure agent performance, identify opportunities and make recommendations to best achieve and exceed Key Performance Indicators (KPI) for the Contact Center as a whole and each representative. The Manage ...

GENERAL SUMMARY: · In this role, the Manager will oversee business targets, measure agent performance, identify opportunities and make recommendations to best achieve and exceed Key Performance Indicators (KPI) for the Contact Center as a whole and each representative. The Manage ...

Due to Integra's continued growth, specifically within the Customer Service team, Integra has created a new role to assist the Customer Service Leadership Team & Operations Business Analyst with the scheduling and daily management of its call center queues for our payers, provide ...

The Mirasol Workforce Management (WFM) Lead is responsible for leading Workforce Management (WFM) Activities for a Pod of Exteriors Divisions in Canada during the Payroll Implementation Project (Project Mirasol). · Strong knowledge of payroll systems and Workday · Strong communi ...

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. · ...

We are seeking a Senior Workforce Manager to lead enterprise workforce capacity planning and management initiatives across global BPO operations. · Strong knowledge of utility operations, regulatory frameworks, and customer service technologies. · Proven experience leading workfo ...

A leading organization in the regulated services sector seeks a Senior Workforce Manager to lead enterprise workforce capacity planning and management across large-scale customer service operations. · Lead enterprise workforce capacity planning, forecasting, scheduling, and real- ...

+Job summary · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · +BenefitsBudget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resou ...

Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · ...

+The role is accountable for monitoring, analyzing, interpreting and presenting data related to contact center employee productivity, · +* Develop and implement workforce management strategies to optimize staffing, scheduling and forecasting. Maintain accurate and up-to-date reco ...

Global Workforce Analyst · The role is accountable for analyzing, interpreting and presenting data related to contact center employee productivity, staffing levels and workforce optimization. This role requires the ability to identify trends and patterns in data, make recommendat ...

Manager Workforce Management · Lead our workforce capacity planning and management efforts, ensuring optimal workforce operations locally and globally. · Develop comprehensive workforce strategies to meet long-term business objectives. · Predict future workforce needs using advan ...

Position Title: Workforce (WFM) Manager · Location: Detroit MI USA 48226 · Duration: 12-months Contract on W2 (Possible extension) · Position Description: · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management effor ...

Position Title: Workforce (WFM) Manager · Location: Detroit MI USA 48226 · Duration: 12-months Contract on W2 (Possible extension) · Position Description: · Seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management effo ...

Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. · ...

Duration: 12 months Contract W2 role - (Hybrid Preference/ Remote) · Note: No C2C or Corp to Corp · Bachelor's degree and Green Belt Certification required; Black Belt Certification preferred. · We are seeking an experienced and strategic Senior Workforce Manager to lead our work ...

DTE Energy is seeking an experienced Senior Workforce Manager to lead workforce capacity planning and management locally and across global BPO partners in Egypt and the Philippines. · This role is critical in expanding domestic operations and managing nearly 1,000 representatives ...

Fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. · ...

We are seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. · Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agre ...