Retail Assistant Manager - Lombard, United States - Hot Topic, Inc.

Hot Topic, Inc.
Hot Topic, Inc.
Verified Company
Lombard, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

About us
Hot Topic, Inc.


BE WHO YOU ARE
"Inspiring. Inclusive. Creative. Driven."

WORKING HERE IS THE SH*T
"It's the perfect place for creative and logical minds to combine"


SMELLS LIKE TEAM SPIRIT
"Everyone is passionate and motivated here, it's contagious"


JOIN THE FORCES FOR GOOD
"Hot Topic supports an amazing group of charities, we care about more than just the bottom line"


BE WHO YOU ARE
"Inspiring. Inclusive. Creative. Driven."

  • STORES


Since our first store opening in 1989, we've been leading the way in bringing music and pop culture to the masses.

We're now at 690 stores and counting across the U.S. and Canada. Working at our stores means you're taking a huge part in delivering the fandom.

  • WE HAVE SUPERPOWERS. BEING INVISIBLE ISN'T ONE OF THEM.
Come see what's under our cape - check us out on Glassdoor.


JOB ACCOUNTABILITY

KEYHOLDER STORE OPERATIONS

Title

OVERVIEW

Primary responsibility of a Keyholder of Hot Topic is to act in absence of the Store Manager (SM) and Assistant Store Manager (ASM) in leading the store to achieve the store objectives with regards to sales, shrink, and opening procedures, and serve customers.


ACCOUNTABILITIES

Leadership

  • Participates in creating a team environment which fosters loyalty
  • Works and communicates well with others, regardless of position, to achieve best results
  • Provides clear and effective direction to staff in absence of SM and ASM
  • Appropriately represents the store to the internal and external contacts in the absence of SM and ASM
  • Understands store sales plan and comp sales goals, and helps drive sales by increasing UPT and ADT
  • Maintains professionalism at all times
  • Coaches new Sales Associates as needed to help them quickly get acclimated to their job
  • Takes responsibility for own performance and consistently meets commitments

Customer Service

  • Uses Customer Services Steps
  • Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations
  • Covers the zone assigned, raises any coverage concerns to SM or ASM, and ensures each zone is covered properly when SM and ASM are not available
  • Performs management cash register functions as required and ensures accuracy and efficiency

Merchandise Presentation

  • Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
  • Leads the morning walk through and prepares daily todo list in absence of SM and ASM
  • Coordinates placement of new receipts in absence of SM as ASM
  • Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
  • Communicates fashion trend information to management and respective HQ partners

Loss Prevention

  • Complies with loss prevention policies and procedure
  • Assists in managing store shrink within company guidelines and goals
  • Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
  • Communicates cash over/shorts to management, performs midday audits and researches discrepancies

Administration/Operations

  • Understands and complies with Company policies and procedures
  • Maintains all paperwork administration in an organized manner
  • Leads the opening procedures in absence of SM and ASM
  • Maintains organization of backroom including handling receipts, stocking and arranging products and supplies
  • Performs other duties as assigned

JOB ACCOUNTABILITY

REQUIREMENTS

_Experience & Education _
-
_
  • Minimum 6 months of retail store experience
  • Knowledge of music and fashion
  • Minimum of high school graduate or GED equivalent

_Competencies & Skills_:


  • Demonstrated excellent customer service skills
  • Excellent verbal and good written communication skills
  • Can do attitude and a team player
  • Strong time management skills and able to shift priorities as needed

_Physical Requirements _ _(with or without reasonable accommodation)_

  • Able to stand and walk around during scheduled hours
  • Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 pounds
  • Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
  • Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
  • Able to remain calm and focused under pressure

Job Type:
Part-time


Pay:
From $14.50 per hour


Benefits:


  • 401(k) matching
  • Health insurance
  • Retirement plan
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift
  • Night shift

Weekly day range:

  • Weekends as needed

Experience:


  • Customer service: 1 year (required)

Work Location:
In person
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