Inn AM Dining Room Host - Asheville - Biltmore

    Biltmore
    Biltmore Asheville

    1 week ago

    Description
    Job Description
    The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements


    Reserve:
    A position working up to 999 hours per year.
    Hosts will courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service


    Additional duties will include:

    maintaining flow of seating by section throughout serving period; assisting in preparing the restaurant for service and maintaining the cleanliness of the room at all times; answering the telephone, taking reservations and maintaining the reservations scheduling online; and assisting in monitoring the guests' needs and all phases of the operation.

    Schedule 6:00am-12:00pm. Weekend and holiday availability required.


    Requirements:

    • Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.
    • Applicants must be at least 18 years of age.
    • Excellent communications skills, both verbal and written.
    • Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
    • Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
    • Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.
    • Perform job functions with attention to detail, speed and accuracy.
    • Basic math skills and the ability to handle cash and credit transactions as needed.
    • Ability to be proactive and take initiative where appropriate.
    • Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.
    Physical

    Requirements:

    • Ability to lift up to 25 pounds on a regular basis and lift/push/pull up to 50 pounds occasionally.
    • Endure various physical movements (stoop, kneel, bend, reach overhead, etc.) throughout work areas and over duration of work shift.
    • Ability to remain ambulatory or in stationary position throughout work shift.
    • Exposure to fumes, dust and chemicals
    • Ability to work indoors and outside in an environment that may include variable temperature conditions and noise levels.

    Essential Job Duties:

    • Greet and acknowledge all arriving guests, however busy and whatever time of day.
    • Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
    • Maintain an optimum flow of seating by section to best service guests.
    • Extend courteous departures as guests leave the restaurant and invite them to return.
    • Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests.
    • Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
    • Answer restaurant telephone courteously and efficiently as specified in department standards.
    • Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
    • Accommodate all requests for information courteously.
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