- Manage the entire onboarding process for new customers, beginning to end - from sales handover to customer training and set up, ensuring new customers are onboarded quickly and efficiently.
- Support our new customers through our online chat system; respond to and solve customer questions in a warm, positive, value driven and solution-oriented manner.
- Deliver confident training sessions that are individually tailored to each customers' needs and goals.
- Create scalable educational content including help articles, email campaigns, webinars and templates customized for different segments of our user base.
- Continuously educate customers on the value of our software and promote customer adoption of new features.
- Work closely with the Sales team to develop and execute plans to nurture relationships with clients to help grow and retain accounts.
- Minimum 2+ years experience in client success, customer service, implementation/delivery, and/or account management (or equivalent)
- Customer obsessed with a strong desire to see clients succeed
- Ability to learn new technology quickly and thoroughly
- Outstanding verbal and written communication skills (superior grammar and spelling required)
- Patience and skill in communicating technical concepts to non-technical people
- Demonstrated solution-oriented mindset
- Exceptional emotional intelligence and people skills with a wide variety of personalities
- A knack for persuasion and reframing situations with positivity
- Openness to giving and receiving constructive feedback
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
- Bachelor's degree or equivalent
- Events, sales, enablement, or teaching experience (in any capacity)
- Experience working with or owning a small or medium sized business (SMBs)
- Experience with any of the following tools: HubSpot, Intercom, Asana, Google Suite, Fullstory
- Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)
- Unlimited PTO
- 401k (with matching)
- Commuter Benefits ($100/mo)
- WFH Flexibility (dependent on tenure and target hitting)
- Passionate, caring, and enthusiastic coworkers (We've been called one of DC's best places to work)
-
Onboard Specialist
2 weeks ago
Caterpillar Washington, United StatesCareer Area:Product Support Job Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who ar ...
-
IT Customer Onboarding Specialist
1 week ago
Hornetsecurity Washington, United StatesYou want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be perfect for you. · We are looking to hire a motivated · Customer Onboarding Specialist (m/f/d) · who ...
-
Customer Onboarding Specialist
1 week ago
Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've b ...
-
Implementation Onboarding Specialist
3 weeks ago
The InterProse Corporation Washington, United StatesUNLESS YOU LIKE BEING UNHAPPY AT WORK. IF SO, THERE'S NOTHING TO SEE HERE. · OUR CULTURE · "The InterProse Corporation is a fast growth, profitable SaaS provider located in Vancouver, WA. Led by experts in both technology and finance, our company is the innovative software solu ...
-
Travel Nurse RN
1 week ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Washington, District of Columbia. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 h ...
-
Travel CT Technologist
2 weeks ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel CT Technologist for a travel job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: CT Technologist · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shift: 10 ...
-
Travel Registered Respiratory Therapist
1 week ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel Registered Respiratory Therapist for a travel job in Washington, District of Columbia. · Job Description & Requirements · Specialty: Registered Respiratory Therapist · Discipline: Allied Health Professional · Duration: 13 weeks · 36 hours p ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: OR - Operating Room · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 1 ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: Pediatrics · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Emp ...
-
Travel Nurse RN
1 week ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: ED - Emergency Department · Discipline: RN · Duration: 13 weeks · 36 hours per wee ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: Pediatrics · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Emp ...
-
Travel Nurse RN
2 weeks ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employm ...
-
Travel Nurse RN
5 days ago
Travel Nurses, Inc. Washington, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & RequirementsSpecialty: Pediatrics · Discipline: RN · Duration: 5 weeks · 40 hours per week · Shift: 8 hours, days · Empl ...
-
IT Service Desk Specialist
18 hours ago
Gunnison Consulting Group Inc Washington, United StatesWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Communication Services is a pivotal team member responsible for comprehensive support in IT servi ...
-
Travel Nurse RN
6 days ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & Requirements · Specialty: Pediatrics · Discipline: RN · Duration: 5 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: Tr ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & Requirements · Specialty: Pediatrics · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: T ...
-
Travel Nurse RN
1 week ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & Requirements · Specialty: Pediatrics · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, flexible · Employment Ty ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Washington, DC, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Pediatrics for a travel nursing job in Washington, District of Columbia. · Job Description & Requirements · Specialty: Pediatrics · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: T ...
-
Payroll Specialist
1 week ago
Beacon Hill Washington, United StatesTo Apply for this Job Click Here · Beacon Hill Financial is parterning with a non-profit client in D.C. to bring an experienced Payroll Speciliast to the team. The Payroll Specialist is responsible for all aspects of human resources relating to payroll and labor distribution. Th ...
-
Parallel Partners Washington, United StatesAcquisition and Contracting Specialist, 6 Month Contract, Washington, DC · We are seeking a temporary Acquisition and Contracting Specialist.This is a full-time 6 month contract opportunity.This Acquisition and Contracting Specialist position requires you to be onsite on Wednesd ...
Customer Onboarding Specialist - Washington, United States - Goodshuffle Pro
Description
About the Team:We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in 2020. We're at an exciting time in our company's growth, and are looking for our next rockstar, values-driven that be you?
About the Role:
Goodshuffle Pro is seeking an Onboarding Specialist to handle a wide range of responsibilities, with the primary focus of ensuring our new customers are set up for success. This person will focus on helping new customers set up their Goodshuffle Pro account, training their teams, and doing whatever it takes to ensure they become empowered, knowledgeable users of our platform. You will work collaboratively with our Sales team to create a seamless handoff experience for new customers. This position is Goodshuffle Pro's most valuable asset for our customers, relying heavily on personal accountability and a willingness to go 'the extra mile.'
Primary Responsibilities Include:
