- Independently and in a timely and professional manner, respond to retailer questions and complaints regarding deliveries and/or billing.
- Assist with resolving retailer chargebacks.
- Remain current and review retailer manuals for process updates.
- Ensure all stakeholders are notified in real-time when learning of retailer changes occur and/or are planned.
- Maintain constant and effective communication with retailers, ensuring information (email or verbal) is clear, complete, concise, courteous and correct, regarding order status, updates, delays, price changes, promotions,
- Manage complaints and or unpleasant customers with impeccable poise and a calm demeanor.
- Ensures customer feels valued with each encounter.
- Efficiently and accurately enter sales orders.
- Create and flawlessly maintain retailers price list and cost structures.
- Establish initial set-up of new models/platforms, adhering to the correct cost structure.
- Follow through to completion from initial set up of a new product to live on retailer web site.
- Monitor EDI transmissions for accuracy with our big box retailers; and maintain inventory levels, adjusting on retailer sites as needed; Transitions of old to new models/inventory
- Prioritizes, fulfills, and ships sales orders efficiently, accurately, and timely.
- Escalates complex issues as per department protocol.
- Liaise between account and internal parties.
- Actively participate in continuously seeking ways to improve retailer experience, workflow procedures, best practices, policies, etc.
- Performs special projects as assigned.
- Work closely with distribution center team ensuring sales orders are shipped both timely and economically.
- Work with credit department for resolution on payment and/or credit issues.
- Three (3) to five (5) years in retail sales or customer service, in similar role.
- Related industry experience highly desirable.
- College Degree related field or equivalent combination of training and work experience.
- Exceptional customer service skills; must be able to demonstrate positive brand awareness through all interactions with customers (internal and external).
- Proficient at quickly building rapport and becoming a trusted partner for both internal and external colleagues and stakeholders.
- Comfortable with frequent access to confidential information and ability to exercise extreme discretion.
- Ridiculously thorough, accurate and meticulous in your work.
- Unparalleled organizational and time management skills.
- Flawless execution and accuracy in typing and data entry; possess excellent match aptitude.
- Proficient at delivering (email and verbal) clear, complete, concise, courteous, and correct information.
- Demonstrated ability to identify, mitigate, resolve, and escalate risks.
- Skilled at mitigating distractions and maintaining focus at the task at hand.
- Exceptional interpersonal and collaboration skills; ability to handle conflict and interface tactfully with diverse people, situations, and ideas.
- Equally adept at active listening as well as communicating.
- Exhibits strong work ethic, analytical and critical thinking skills.
- Strong devotion to internal stakeholders with a proactive style.
- Ability to exercise good judgement and remain poised under pressure or opposition.
- Willingness to take on new and differing tasks as needed.
- Seeks continuous improvement in all tasks and processes.
- Experience working with retailer portals and EDI transmissions required.
- Expert Microsoft Excel skills required.
- Proficient in Microsoft Office Suite
- Familiar with ERP solutions; SAP highly desirable.
- Ability to proficiently learn new software with ease.
- Ability to work extended hours as business needs warrant, may on occasion, include nights and weekends.
- Travel (domestic) possible; as business needs warrant.
- California Pay Transparency Act - The range for this role is between $66,560 and $70,491 Target compensation range and subsequent actual salary is/will be determined by a number of factors including but not limited to: specific skills, competencies, years of experience, geographic location and education as aligned to the job description.
-
Patient Service Specialist
1 week ago
Scripps Health Encinitas, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
10 hours ago
Scripps Health Encinitas, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
10 hours ago
Scripps Health Encinitas, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
4 days ago
Scripps Health Encinitas, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
1 week ago
Scripps Health Encinitas, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Service Specialist
4 days ago
Epiq Systems, Inc. San Diego, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptioni ...
-
Patient Service Specialist
2 days ago
Scripps Health La Jolla, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
5 days ago
Scripps Health La Jolla, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Patient Service Specialist
4 days ago
Scripps Health La Jolla, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Lead Service Specialist
1 week ago
Epiq Systems, Inc. San Diego, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team m ...
-
Fast Service Specialist
1 week ago
Epiq Systems, Inc. San Diego, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This uniqu ...
-
Patient Service Specialist
3 days ago
Scripps Health San Diego, United StatesScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. · At Scripps Health, you will experience the pride, support, and respect of an organization that has ...
-
Customer Service Specialist
2 days ago
Pure Infrared Sauna Studio San Diego, United States**About us** · Pure Infrared Sauna Studio is San Diego's first fully immersive wellness recovery studio Located on Bankers Hill in San Diego, we offer infrared sauna, cold plunge, salt therapy, red light and compression therapy. Wellness at it's finest. · Our work environment inc ...
-
Career Services Specialist
3 days ago
Workshops for Warriors San Diego, United States**Key Job Functions**: · **Duties and Responsibilities**: · - ** Placement assistance**: Provide job placement assistance to all eligible graduates and document the results to demonstrate clear and positive outcomes from the training. Maintain placement records, along with suppor ...
-
Customer Service Specialist
1 day ago
MYSENIORHEALTHPLANCOM INC San Diego, United States: · **AVAILABLE FOR IMMEDIATE HIRE** · **My Senior Health Plan** is looking for an upbeat, compassionate individual who is hardworking, reliable, and committed to doing their best every day · We have been around for nearly years but still have the small-business feel There is MUC ...
-
Account Services Specialist
1 week ago
Nuna Inc Solana Beach, United StatesAs innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market. · Our corporate office is nestled in scenic Berks County, PA, while our West Coast offices are in Solana Beach, CA, and Vancouver WA. · Nuna's consistency ...
-
Store Customer Service Specialist
5 days ago
Sherwin-Williams Vista, United States Part timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...
-
R0027972 Office Services Specialist
2 days ago
Epiq Systems, Inc. San Diego, United States**Essential Job Responsibilities** · - **Mail Services **includes metering, sorting, and distributing mail and accountable packages per schedule · - **Copy Services **includes accurately producing copy, print and scan projects per written instructions · - **Reception **includes a ...
-
End User Services Specialist
5 days ago
Rady Children's Hospital-San Diego San Diego, United StatesJOB SUMMARY: · MINIMUM QUALIFICATIONS: · High School Diploma, GED or foreign equivalent · 1 year of experience · CA Driver's License and Proof of Auto Insurance · Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, la ...
-
Patient Service Specialist
16 hours ago
Scripps Health Encinitas, United StatesAt Scripps Health, you will experience the pride, support, and respect of an organizationthat has been repeatedly recognized as one of the nation's Top 100 Places to Work. · You'll be surrounded by people committed to making a difference in the lives of their patients and their ...
Account Services Specialist - Solana Beach, United States - Nuna Inc
Description
As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market.
Our corporate office is nestled in scenic Berks County, PA, while our West Coast offices are in Solana Beach, CA, and Vancouver WA.
Nuna's consistency and attention to detail in producing high-quality products for families are equally reflected in our superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits.
We are currently seeking an Account Services Specialist, to manage Customer Service activities for the Company's big box retail customers which includes management of the sales order life cycle process, monitoring EDI transmissions to ensuring efficient, consistently accurate and timely shipment of product.
Our Account Services Specialist will effectively manage retail customer relationships with poise, handling both questions and complaints for orders, deliveries, billing, and credit issues. Additionally, this role will managing Internal stakeholders, ensuring effective real-time communication status updates are provided on order status, updates, delays, price changes, promotions, etc.
Essential Duties and Responsibilities
Retail Customer Deliverables
Administration & Compliance Deliverables
Internal Stakeholder Deliverables
This position description is intended to provide a summary of the major duties, tasks and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.
Requirements and Qualifications
Experience & Education
Skills & Competencies
Technology
Other
Applicants must be currently authorized to work in the United States on a full-time basis.
