- Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.
- Builds and fosters relationships with current and potential members to increase their financial well-being.
- Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.
- Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.
- Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.
- Provides lobby support and maintains a strong knowledge of products and services available to Civic members. Performs lending functions and maintains credit union policies and procedures.
- Acts as a personal banker and educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
- Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
- Collaborates with internal departments to provide a closed-loop experience for member requests.
- Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.
- Minimum - 3 years of banking/member service experience.
- High school diploma or equivalent.
- Excellent verbal, written, telephone and interpersonal communication skills.
- Demonstrated strong customer service skills.
- Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
- PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
- Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to
- Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
- Travel required on occasion.
- Credit Union member service experience.
- Knowledge of financial products and services, mobile and on-line banking a plus.
-
Service Advisor
1 week ago
Anderson Automotive Group Asheville, United StatesSummary · Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the a ...
-
Automotive Service Advisor
1 week ago
Asheville Chevrolet Asheville, United StatesJob Description · Job DescriptionJob Summary · Asheville Chevrolet is a well established family owned and operated GM Dealership serving all of Western North Carolina. We are seeking an Automotive Service Consultant for our busy Dealership. We are a high-volume dealer with a gre ...
-
Member Service Advisor, Asheville
1 week ago
Local Government Federal Credit Union Asheville, United StatesJob Description · Job DescriptionDescription:The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate ...
-
Service Advisor
1 week ago
Rush Enterprises Swannanoa, United StatesAdvertised Job Description: · The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. · Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle ...
-
Service Advisor
1 week ago
JAGUAR LAND ROVER ASHEVILLE Arden, United StatesService Advisor · As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehi ...
-
A Platform Architect for Ccaas
2 weeks ago
Stellar Enterprises Sunset, AR, United States FreelanceSprinklr is a leading enterprise software company in Sunset, AR that specializes in customer-facing functions. Our advanced AI technology, combined with our Unified-CXM platform, helps companies deliver personalized experiences to every customer across all modern channels. With o ...
-
Vorübergehender deutscher Videospieltester"
1 week ago
Aurora Ventures Sunset, United StatesPlease note that this is a temporary position located in Spain, and EA will provide relocation assistance. · We are EA · And we create games - how amazing is that? In fact, we entertain millions of people around the world with the most incredible and immersive interactive softwar ...
-
BMW Service Advisor
1 week ago
Fields Auto Group Arden, United StatesService Advisor · As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehic ...
-
Service Advisor/Writer
1 week ago
Hunter Automotive Group Fletcher, United StatesSeeking an outgoing and enthusiastic Service Advisor · At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. Our Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude help us m ...
-
Service Advisor/Writer
6 days ago
Hunter Auto Group Fletcher, United StatesJob Description · Job DescriptionSalary: $40,000-$55,000/year · Seeking an outgoing and enthusiastic Service Advisor · At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. Our Core Values of Honesty, Continuous ...
-
Clinic Advisor ND
5 days ago
Petco Health and Wellness Company, Inc. Asheville, United StatesCreate a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Advisor, Clinic, Customer Serv ...
-
Client Service Specialist
5 days ago
Mercer Global Advisors Asheville, United StatesMercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A fam ...
-
Associate Financial Advisor
1 week ago
Edward Jones Asheville, United StatesWould you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team. · At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Bran ...
-
Block Advisors Tax Advisor
6 days ago
H&R Block Asheville, United States**499015BR** · **Title:** · Block Advisors Tax Advisor · **Our Company** · **:** · At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also b ...
-
College Registrar
1 week ago
South College Asheville, United States· South College invites capable, energetic, outgoing, applicants who are focused on transforming lives of our customers/students At South College, you will help implement our strategy of "Where Dreams Find Direction" We are one of the nation's fastest growing institutions of hig ...
-
Block Advisors Receptionist
5 days ago
H&R Block Asheville, United States510005BR · Title: · Block Advisors Receptionist · Our Company: · At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected ...
-
HR Business Partner
1 week ago
American Oncology Management Company Asheville, United StatesLocation: · Work At Home Pay Range: · $49, $92,164.80 This position supports the East Region of AON and must reside in the Eastern Standard Time Zone · RESPONSIBILITIES · The HR Business Partner (HRBP) serves as collaborative advisor, providing a proactive, practical, strateg ...
-
Analytical Chemist
5 days ago
Diedre Moire Corp. Asheville, United StatesChemistry Consultant - HPLC LCMS GCMS - Asheville, NC · Analytical Chemist Consultant Advisor Laboratory Lab Technician Field Service Customer Support Method Development Chemistry Metrology GCMS LCMS HPLC Chromatography Spectrometry Metrologist Validation _ . · Requires 3+ years ...
-
Computer Lab Aide
5 days ago
Asheville-Buncombe Technical Community College Foundation, Inc. Asheville, United StatesPosting Details · Position Summary Information · Position Title Computer Lab Aide (Continuous Posting) Employment Category Part Time Limited Contract Length N/A Expected Work Schedule Variable Anticipated Days Variable, Monday - Saturday Anticipated Hours Variable, 7:30a.m. - 9:0 ...
-
Family Physician Faculty-Deerfield
1 week ago
Mountain Area Health Education Center Asheville, United StatesJOB SUMMARY: · The Faculty Practice Physician Faculty- Deerfield will provide excellent, evidence-based, efficient patient care services, as well as resident and student teaching, mentoring, effective supervision. This role is within the department of Family Medicine to help meet ...
Digital Client Service Advisor - Asheville, NC, United States - Local Government Federal Credit Union
Description
:The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services.
This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions.The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff.
At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members.
NORMAL DAY-TO-DAY WORKJOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
PC, copier, telephone, etc.
OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees.
We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all.
To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth.We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn.
We really believe that when our employees succeed, our community wins.If you have questions about this position description, please feel welcome to ask.
You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
Requirements:
PIf8358a0fe