Customer Service Representative - Montrose, United States - Kinikin Processing

Kinikin Processing Montrose, United States

3 weeks ago

Description

Job Description

Job Position: Customer Service Representative
Applicable Titles: Customer Service Associate
Job Levels: I, II, III
FLSA Status: Non-Exempt
EEO: Administrative Support Workers

Job Summary:
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints quickly and respectfully. We are looking for an individual who could help during the week as well as some weekends through hunting season.

Supervisory Responsibilities:

Levels I through II: None
Level III: May review, mentor, or oversee the work of other Customer Service Representatives

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services
Collects and enters orders for new or additional products or services
Forwards questions and complaints to assigned specialists or other appropriate staff as needed
Ensures appropriate actions are taken to resolve customers' problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, and/or comments

Required Skills/Abilities:

Fantastic communication skills including active listening
Proficient computer skills with the ability to learn new software
Service-oriented and able to resolve customer grievances

Education and Experience:

High school diploma or equivalent preferred
Customer service experience preferred

Physical Requirements:

Able to sit at a desk and work on a computer for long periods of time
Able to lift up to 15 lbs at a time

Other:
Job descriptions prepared by the Company serve as an outline only. Job duties and responsibilities will be established and communicated regularly as part of the Company's EOS cadence. Responsibilities and qualifications may differ here depending upon experience and manager/non-manager levels. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, the Company may have to revise, add to, or delete from your job duties per business needs with or without advanced notice to employees.

Kinikin Craft Butchers and Processing is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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