Table Games Trainer - Terre Haute, United States - CDITH LLC

Description

Job Description

Job Description

SUMMARY
The Table Games Trainer is responsible for all training within the department. The Trainer will have thorough knowledge of Terre Haute Casino Resort games, procedures, internal controls, and regulations. The Trainer will be responsible to facilitate new dealer training in all facets. This extends from the interview process of a prospective team member through completion of the game class. They will also facilitate all training for existing team members.

This includes but is not limited to, new games, ongoing game training, supervisor training, procedure training, game protection training, basic strategy testing etc.

The training Trainer will be responsible for one-on-one tutoring up to teaching large groups. The Trainer will be responsible for other duties as assigned.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.

This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

• Create an atmosphere that induces guests to make Terre Haute Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
• Promote positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolve customer related issues in a timely manner.
• Ensure the protection of customer's rewards and credit lines.
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Attain maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement.
• Work diligently to support the Terre Haute culture and team philosophy throughout the department and property.
• Act as a role model to all employees, always present oneself as a credit to Terre Haute and encourage other team members to do the same.
• Develop team members' knowledge and skills through education, training, coaching, and corrective counseling.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Comply with all departmental and company policies including Terre Haute's business ethics guidelines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all Terre Haute Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Insure adherence to all IGC gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino.


ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Terre Haute operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control.
• Must be highly skilled in games security and table games operations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Must be to sit, stand or walk for long periods of time (at least 4 hours)
• Must be able to lift and carry up to 50lbs; and have the ability to push, pull reach, bend twist, stoop and kneel.
• Must the have the manual dexterity to operate a computer and other necessary office equipment.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.