Associate Installation Technician- Milwaukee, Wi - Stryker

Stryker

Verified Company

Milwaukee, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description Summary:

Conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.

The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.

The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years' experience.

Basic Function

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.).

Partner with internal teams including sales, project engineering, project management, field service and external teams including electricians, plumbers, general contractors and perioperative hospital staff.

**This role requires 100% travel, Monday

Friday.**
Responsibilities:
Confirms site readiness of pre
installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to internal project team and follows up for resolution.
Responsible for the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with quality and safety standards as well as state, industry, and international standards.
Programs, tests, and inspects all video integration sources according to design specifications and in accordance with quality and safety standards.
Performs all functional and quality checks of installable equipment and documents appropriately prior to project signoff.
Able to troubleshoot and determine root cause of failures of installable equipment. Performs diagnoses and repairs of equipment according to established quality guidelines and procedures. Tests equipment to ensure proper operation and quality output.
Documents & maintains accurate records of equipment installation and associated activities.
Completes daily update reports and other administrative responsibilities in a timely and accurate manner. Provides project updates to relevant stakeholders. Coordinates with Quality to ensure compliance with regulatory and operational requirements.
Able to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings. Able to understand infrastructure, electrical, and network requirements of installable equipment. Coordinates with internal project team to communicate these expectations with customers and contractors and coordinates requisite support.
Able to learn and understand basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products.
Able to understand and implement identical installation and integration practices at different locations in order to ensure consistency and serviceability.
Coordinates and books travel arrangements for self, based on job location and in accordance with company guidance. Manages daily schedule to ensure timely arrival and completion of all Installation activities.
Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed.
Manages and maintains inventory of assigned tools and equipment.
Maintains accurate records of installation tasks.
Responds to internal and external customers inquiries and request for service. Communicates with customers regarding the status of their project and provides clear and timely updates on project progress.
Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. Communicates lessons learned and provides feedback to crossfunctional partners to improve business processes.
Adheres to all safety policies and standards as dictated by customer facilities and by Stryker.
Completes training to ensur