Administrative Manager - Milwaukee, United States - University of Wisconsin–Milwaukee

University of Wisconsin–Milwaukee

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Type Non-Teaching Academic Staff Appointment Type Fixed Renewable Pay Basis Annual Salary Grade 21 FLSA Status Exempt Percent 100% Posting Type Staff UWM Description

The University of Wisconsin-Milwaukee (UWM) is Wisconsin's second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds.

UWM is one of 146 top research universities recognized as "R1" by the Carnegie Classification of Institutions of Higher Education.

Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.

School/College/Division Description

SCE is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs.

UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

Job Summary

This position plays a pivotal role in aligning noncredit registration and financial services with the School of Continuing Education's (SCE) strategic goals.

The SCE's Registration Services Department serves as a central hub for both internal departments and other UW-Milwaukee entities.

As Administrative Manager, you will champion initiatives to build and enhance these services with a focus on:

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Operational Efficiency: Continuously evaluate and optimize processes to deliver streamlined registration and financial support, leveraging technology and best practices to improve speed and accuracy.
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Transparent Operations: Foster clear communication by establishing transparent procedures and ensuring departmental staff receive ongoing training and support.
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Learner-Centric Focus: Prioritize a user-friendly experience for noncredit learners, emphasizing ease of use, clear communication, and timely resolution of inquiries.

You will also manage the overall delivery of noncredit registration and financial services at the SCE, ensuring that:

Departmental training, coaching, and coverage align with the SCE's strategic goals.
SCE training and documentation relative to registration software and registration procedures is accessible and accurate.
Shared Service excellence is achieved through collaboration with internal and external stakeholders.

Key performance indicators are tracked and analyzed to measure progress and drive continuous improvement.

Primary Duties:

Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 fulltime equivalent (FTE) departmental employees.
Leads the strategic development and implementation of School of Continuing Education (SCE) noncredit registration and financial services, aligning them with institutional goals and market trends.
Oversees daily departmental operations and provides backup support for staff duties as needed.
Provides ongoing support and troubleshooting on software, information systems, and data used for noncredit registration and financial services, ensuring staff confidence and smooth operations.
Serves as the secondary point of contact for noncredit registration software administration, configuration, and support, actively assisting the Business Systems Analyst by managing various tasks and liaising with users/vendors.
Functions as SCE authority for maintenance, preparation, verification, and certification of noncredit learner records.
Provides direction and leadership for implementation and enforcement of noncredit registration/financial policies and procedures at SCE in compliance with local, UW system, state, and federal regulations. Works with SCE's Division Finance Officer to develop the annual budget for all departmental revenues and expenditures.

Minimum Qualifications

Bachelor's degree in relevant field, such as Business Administration, Education, Public Administration, Information Technology, or equivalent.
One (1) year of experience in a leadership role, supervising and developing a team of at least two (2) staff members
Demonstrated experience with an enterprise resource planning (ERP) system, including user administration, system configuration, and data management
Solid track record of success in a serviceoriented position where meeting the diverse needs of both internal stakeholders and external clients must be managed concurrently.
Experience solving both business and technical problems in a consultative manner with internal and external clients
Proficiency in Microsoft 365 suite (Teams, Outlook, Excel, Word, etc.)

Preferred Qualifications