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    Services Supervisor Full Time - Las Vegas, NV, United States - GPAC

    GPAC
    GPAC Las Vegas, NV, United States

    3 weeks ago

    GPAC background
    Full time
    Description
    This position in in Las Vegas


    SUMMARY OF POSITION:

    The Route Supervisor is responsible for supervising the Nightly service delivery to all customers ensuring safe, timely, and cost effective delivery of contracted services in accordance with practices ,procedures ,and applicable regulations.


    ESSENTIAL JOB FUNCTIONS:

    • Directly responsible for the supervision of drivers and performance of daily operations. Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted. Communicate to the driver's key service points, safety, and equipment issues while ensuring they are part of the team and understand the core values.
    • Establish and maintain a clean, safe work environment and ensure compliance with company policies.
    • Share Decision Driving techniques and ensure that employees adhere to and are knowledgeable of safety guidelines. Reinforce daily safe work practices and assist with the delivery of weekly/Monthly safety meetings.
    • Assist in the routing of all new service starts including obtaining work order, scheduling service intervals. Review productivity reports daily (GPH- Hours- Mileage).
    • Follow the routes to ensure that provides a Distinguishably Different level of service to customers. Respond to dispatch calls or messages. Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service. Address all customer issues, complaints and inquiries by speaking with the customer and/or driver. Address issues as they arise.
    • Perform route observations to ensure safety procedures are followed. Ensure interceptors ae in good condition, and labeled properly, Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance. Identify training needs and review with driver.
    • Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections. Review all truck repair issues and address with manager to ensure mechanical issues are fixed.
    • Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service.
    • Complete accident and injury reports. Respond to vehicle accident investigations, workers compensation and property damage claims.
    • Train and provide orientation for new employees.
    • Conduct performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles.
    • Ensure trucks are cleaned on a daily basis.
    • Drive and assist on routes to cover shortage. Assist drivers who are behind normal schedule as needed.

    OTHER JOB RESPONSIBILITIES:

    • Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
    • Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.
    • Any additional job duties that may be assigned by the Supervisor.

    WORK ENVIRONMENT:

    Normal setting for this job is: Outside supervising in the field This is a grave yard position- Some weekends will be required.

    CDL Required
    Preferred


    QUALIFICATIONS:

    • Requires a High School diploma or equivalent with a minimum of 3-5 years experience in the transportation, management, logistics or Solid/Liquid waste industry; or
    • Associate's Degree or minimum of 2 years experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and supervising employees are requirements of the role.
    • Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
    • Basic computer skills and general knowledge of Microsoft applications.
    • Previous supervisory or management experience preferred.
    • Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations.
    • Valid class A or B commercial driver's license (or ability to obtain one within 3 months of hire) with a personal and business driving record and insurance requirements.
    • Excellent verbal & written communication skills.
    • Proven customer service skills.
    • Must be able to work independently make decisions and resolve problems.
    • Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times.
    • Ability to maintain and portray a positive attitude towards staff and customers.
    • Knowledge of first aid techniques helpful.

    Special Considerations/Physical Work Requirements:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    • Required to drive a vehicle and work outside: most of the work day;
    • Required to be outside, driving and working with drivers/helpers while exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
    • Required to exert physical effort in handling objects up to 50 pounds;
    • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day.
    Please review the qualifications and apply or send your resume to
    . All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

    GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.

    We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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